Field Service Technical Support

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including HPE Enterprise systems, servers, storage, and networking
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner
• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation
• Able to proficiently perform data center support tasks with little guidance
• Demonstrate hands-on practical knowledge of systems and policies
• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

• Must have a basic understanding of Storage theory, Server layout and Network concepts
• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices
• Requires good understanding of the general/technical aspects of the job
• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels
• Teamwork and interpersonal skills
• Must be willing to work outside of standard business hours and weekends
• Must be willing to travel for out of state projects
• Experience with pallet jack and data center server lifting tools is a plus
• Must be able to lift to 40 lbs
• Ability to operate manual and power hand tools
• 1 – 3 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study
• without a degree, two additional years of relevant professional experience
• Must have your own transportation, insurance and valid drivers license
• Must be willing to travel from customer to customer when necessary
• Must be able to work overtime if you are in an installation or rack/stack event
• Must be able to work weekends with advanced notice due to a customer installation schedule

Experience with pallet jack and data center server lifting tools

• Hourly rate + .72/mile reimbursement
• Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s)
• medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program
• on-demand training program
• access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• certification discounts and other perks to associations that include CompTIA and IIBA
• dedicated customer service team for our Consultants
• certified Career Coach