Field Service Technical Support Specialist

As a Field Service Technical Support Specialist, you’ll be the go‑to expert supporting technicians and end users who rely on Quadient’s locker and digital solutions. In this role, you’ll troubleshoot complex hardware, software, and network issues, guide customers through solutions with clarity and care, and manage technical escalations that require advanced problem‑solving. You’ll collaborate closely with Product Engineering, Field Service, Sales, and Marketing teams while independently managing support cases, coordinating third‑party technicians, and ensuring each customer receives an exceptional experience. This role is perfect for someone who thrives in a fast‑paced, technical environment, enjoys digging into unfamiliar challenges, and takes pride in delivering solutions that genuinely help