Field Service Technical Assistant

Job Description: Responsibilities: 1/ Answer calls during office hours using english language and local language - re-transmit data/request from/to customer 2/ Collect airline reliability data such as flight hours and flight cycles for each airplane, technical incidents reports, delay report, and translate in English (if necessary) and generate monthly reliability reports; use primarily the Skywise FS tool 3/ Follow-up on the OEB (operation Engineering Bulletin) available in Airbus World and Monitored Retrofit 4/ Request and follow-up permanent or temporary access passes/airport passes/apron passes for Airbus SCY and visitors 5/ Update and maintain accurate customer contact data with both FS station and Airbus Databases using SalesForce 6/ Event management: Organize meetings, catering, events, event agenda and visitor logistics; collaborate with the FS station and Airbus. 7/ Visit airline technical departments to collect/review technical and support issues and provide synthesis report for each issue to Customer Support team 8/ Provide a status report to the airline logistic and material department on spares issues. Investigate with customer spares organisation status on issues 9/ Fill in technical issues into the Tech Request Tool 10/ Fill-in Technical documentation requests into Tech Request tool template in order to amend/question documentation, based on airline request and/or mistake found during operation 11/ Update or contribute to update Field Service report in Salesforce, based on airline topics/activities Soft Skills: Ability to meet deadlines and take ownership of the role. Excellent communication skills & ability to work on own initiative This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.