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Brightstar Lottery Logo Brightstar Lottery · Call Center

Field Service Tech II

United States, NE Statewide · Job Posted February 05, 2026
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Job Description

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Job Responsibility

  • Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
  • Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
  • Maintain equipment to promote continuous operation of Brightstar equipment
  • Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component
  • Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch
  • Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Requirements

  • High school degree or GED equivalent required
  • 1 - 2 years of experience in a customer service related position
  • 1 -2 years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors
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