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Field Service Tech I

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Brightstar Lottery

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Location:
United States , Muncie

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Field Service Technician is responsible for maintaining and servicing Brightstar equipment at Retailer (customer) locations. This position will cover the Muncie, IN area and respond to dispatches and drive to customer locations within a specified 'zone' to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

Job Responsibility:

  • Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner
  • Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle
  • Maintain equipment to promote continuous operation of Brightstar equipment
  • Troubleshoot to restore malfunctioning equipment to working order in the field
  • Communicate effectively and efficiently with Dispatchers
  • Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items
  • Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly
  • Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Requirements:

  • High school degree or GED equivalent required
  • 1 - 2 years of experience in a customer service related position
  • 1 -2 years of experience in technical repairs
  • Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors
  • Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance
  • Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current
  • May work at heights (rooftop) for installation of equipment, work in close quarters and/or
  • be exposed to inclement weather during some installations

Additional Information:

Job Posted:
February 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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