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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities.
Job Responsibility:
Properly maintains and services equipment at Retailer (Customer) locations
Responds to dispatches for resolution of Retailer issues, maintains, installs, removes and or repairs lottery equipment
Responsible for transporting, installing, and maintaining equipment, replacement parts, tools, and other equipment in an organized and structured manner
Promptly remove all equipment at retailer locations that have been identified for de-installation
Full utilization of Cadence application for internal processes set by the department
Adhere to the company vehicle policy regarding the use and maintenance of the company vehicle
Troubleshooting to restore malfunctioning equipment to working order in the field
Completion of scheduled Preventative Maintenance as per assigned Key Performance Indicators
Effectively and efficiently communicating with Hotline personnel
Maintain in the vehicle an adequate inventory of equipment
Completion of all documentation for equipment being returned to the depot for repairs
Support with ad hoc projects as it relates to the Field Service Department
Requirements:
Certification in Electricals/Electronics or Telecommunications discipline
3 years of experience with technical repairs
Owner of a valid driver’s permit
Experience with electronics and electro-mechanical devices required
Speaks clearly and concisely, well understood
Ability to work independently
Effective business writing skills, including reports, procedures, and letters