Field Service Team Leader Job at Crown Lift Trucks Ltd (Romford)

Field Service Team Leader - South Wales & West

Deliver a high level of customer satisfaction; support the FSM in daily field ac...

Location

United Kingdom , Bristol

Salary:

Not provided

Crown Lift Trucks Ltd

Expiration Date

Until further notice

Requirements

Must hold full UK Driving Licence
Proficient in fault-finding and repair
Educated with an ability to achieve a grade C in English and maths at GCSE
Experience of Health & Safety requirements working in a workshop practice
Commitment to continuing personal and professional development
Excellent organisational skills, resourceful and solution driven
A high standard of accuracy and attention to detail
Ability to multi‐task, prioritising workloads to work to tight deadlines
Ability to work independently or in a team
Clear communication skills – oral and written

Job Responsibility

Deliver a high level of customer satisfaction
support the FSM in daily field activities, including technical support and specialist installations
Promote a high level of Safe Working practices
Carry out fundamental Field Service Engineering tasks
Review Engineer performance with Field Service Manager monthly
Review jobs per day
Review chargeable hours per Engineer
Review training requirements
Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk
Undertake Engineer Audits as required

What we offer

Company van plus fuel card – private use of company vehicle (subject to tax regulations)
Company pension plan
25 days annual leave plus bank holidays
Door to door payment
Support with tooling
Excellent discount scheme with access to the best perks from some of the UK’s biggest brands
Employee assistance programme

Fulltime

Manufacturing-Shared Service Team Leader

As a Team Leader within Share Service, you will be responsible for end-to-end ow...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

More than 10 years of people leadership experience, with demonstrated success in leading technical teams
Experience managing a team of 5 or more engineers
More than 5 years of experience in tool, equipment, or manufacturing-related management environments
Hands-on experience in automation, digitalization, or system-driven improvement projects is strongly preferred
Solid understanding of automation concepts, system integration, or data-driven process improvement
Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
Strong planning capability, including schedule planning, pipeline thinking, and prioritization
Six Sigma training and proven experience applying structured improvement methodologies in real cases
Bachelor's degree or above in Engineering or a related technical field

Job Responsibility

Lead, coach, and develop a team of engineers, ensuring clear role ownership, capability growth, and engagement
Allocate resources effectively to meet business priorities across NPI and HVM activities
Act as the end-to-end accountable owner for your scope, from planning through execution and continuous improvement
Drive automation initiatives to improve efficiency, reliability, and standardization in tool management and related processes
Collaborate closely with cross-functional stakeholders (manufacturing, engineering, logistics, quality) to achieve target performance
Plan, manage, and control budgets within your responsibility
Demonstrate strong self-reflection, actively seek feedback, and continuously adapt your leadership approach
Embrace complexity and change, analyze problems from different perspectives, and propose innovative, data-driven solutions

Fulltime

Service Team Leader

Are you a great people leader with a passion for delivering a high-level service...

Location

United Kingdom , Nottingham

Salary:

30000.00 - 32000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne required

Job Responsibility

Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Visiting scheduled customer sites to service, clean and quality-check our machines to keep them running smoothly
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction

What we offer

Monday to Friday – No Weekends
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression

Fulltime

Service Desk Team Leader

We are looking for an experienced Technology Service Desk Team Lead to join the ...

Location

Australia

Salary:

Not provided

Merivale

Expiration Date

Until further notice

Requirements

5+ years’ experience across IT Service Desk, end-user support or IT service operations
Previous experience leading, supervising or mentoring a Service Desk or end-user support team
Strong working knowledge of ITIL practices, particularly Incident, Request, Problem, Change and Knowledge Management
Hands-on experience using ITSM platforms, ticket workflows, queue management, SLA reporting and service metrics
Strong customer service mindset with excellent written and verbal communication skills
Experience coordinating escalations, major incidents and cross-team service restoration activities
Strong understanding of Microsoft workplace technologies, identity and access support, endpoint support and common business applications
Experience preparing rosters or coordinating after-hours and on-call support arrangements
Strong analytical skills, with the ability to identify trends, risks and improvement opportunities from service data

Job Responsibility

Lead daily Service Desk operations, coordinating workloads, priorities and service delivery across incidents, requests, access requests and escalations
Manage ITSM ticket disciplines including triage, categorisation, prioritisation, assignment, escalation, backlog control and closure quality
Drive ITIL-aligned practices across Incident, Request, Problem, Change, Knowledge and Major Incident Management
Act as the key operational escalation point for complex or high-impact service issues, working closely with field support, infrastructure, cyber security, applications teams and third-party vendors
Support Major Incident management through clear communication, stakeholder updates, technical coordination and post-incident review actions
Develop and maintain knowledge articles, SOPs and support documentation to improve consistency, resolution speed and self-service capability
Coach, mentor and develop the Service Desk team through structured feedback, quality reviews, training plans and day-to-day support
Coordinate team rosters, leave planning, on-call coverage and out-of-hours support aligned to venue trading hours and business-critical periods
Identify opportunities to use automation, AI-enabled tools and ITSM improvements to reduce manual effort and enhance the customer experience

What we offer

25% staff discount across 90+ Merivale venues
Exclusive monthly perks, staff-only rewards and events
Merivale Staff Cellar – access to premium wines at staff pricing
Unlimited career growth with endless development opportunities
Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more
Professional accreditation support – including Leadership qualifications
Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder
Employee Referral Program – earn rewards for bringing great people on board

Fulltime

Service Delivery Team Leader

An exciting opportunity has opened in our Launceston team as a respected long-st...

Location

Australia , Launceston

Salary:

Not provided

integratedliving

Expiration Date

Until further notice

Requirements

Certificate IV in a Community Care field or equivalent leadership experience
Current Driver's Licence
Willingness and ability to travel locally as required
Experience leading teams within aged care, disability or community services
Lead with empathy, accountability and confidence
Enjoy supporting and developing people
Thrive in fast-paced environments
Comfortable navigating policies and performance conversations
Committed to safe, person-centred services

Job Responsibility

Coaching, mentoring and supporting Support Workers with clear expectations and guidance
Leading performance conversations and helping team members grow and succeed
Providing in-person, face-to-face support and coaching to your team as needed
Building strong relationships with your team, clients and stakeholders
Partnering with the Scheduling team to support efficient service delivery
Managing service delivery issues calmly and effectively
Ensuring quality, safety and compliance standards are met
Maintaining accurate documentation and operational records

What we offer

Hybrid flexibility – work primarily from your home office while staying connected to your team and community
Meaningful team connection – enjoy flexibility without losing the support and collaboration of a connected leadership team
Leadership without the roster headaches – focus on leading people, outcomes and quality rather than scheduling
Autonomy with support – work independently while being backed by strong operational and leadership networks
Purpose-driven work – make a genuine impact in the lives of older Australians and their families
The best of both worlds – enjoy home-office flexibility while staying connected through meaningful face-to-face support with your team and community

Fulltime

Field Services Team Leader

As a Team Leader, you will serve as a subject matter expert across multiple plat...

Location

United States , Downey

Salary:

68000.00 - 93500.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
8+ years of hands-on experience with medical devices or FDA-regulated products
2+ years of driving or delivery experience
Valid driver's license and ability to obtain and maintain a DOT medical card
Ability to read and apply technical manuals, schematics, and service documentation
Strong communication skills and the ability to lead technical work independently and collaboratively
Comfort using Microsoft Office and adapting to new technologies
Flexibility for on-call work, occasional overtime, and occasional overnight travel

Job Responsibility

Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
Support product readiness through preventive maintenance (PM), between-patient inspections (BPI), and equipment modifications
Train and support technicians on Baxter products and services at the service center, territory, and area levels
Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
Participate in on-call coverage and provide 24/7 delivery, removal, and service support as required

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Field Services Team Leader

As a Team Leader, you will serve as a subject matter expert across multiple plat...

Location

United States , Downey

Salary:

68000.00 - 93500.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School Diploma or GED
8+ years of hands-on experience with medical devices or FDA-regulated products
2+ years of driving or delivery experience
Valid driver's license and ability to obtain and maintain a DOT medical card
Ability to read and apply technical manuals, schematics, and service documentation
Strong communication skills and the ability to lead technical work independently and collaboratively
Comfort using Microsoft Office and adapting to new technologies
Flexibility for on-call work, occasional overtime, and occasional overnight travel

Job Responsibility

Lead daily work distribution for service center staff, coordinating field and warehouse activities to meet operational and customer needs
Perform advanced diagnostics, troubleshooting, and complex repairs on Baxter medical devices using service documentation and specialized test equipment
Support product readiness through preventive maintenance (PM), between-patient inspections (BPI), and equipment modifications
Train and support technicians on Baxter products and services at the service center, territory, and area levels
Manage inventory accuracy, parts usage, and service revenue activities in alignment with service contracts
Monitor dashboards and key metrics, coaching the team toward safety, quality, and performance goals
Partner with Operations, Sales, Service teams, and customers to resolve issues and improve service outcomes
Participate in on-call coverage and provide 24/7 delivery, removal, and service support as required

What we offer

Medical and dental coverage starting on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP) with company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off (20 to 35 days based on length of service)
Family and medical leaves of absence
Paid parental leave

Fulltime

Service Technician Team Leader - Pest Control

We are looking for a hands-on Service Team Leader to support and guide a team of...

Location

New Zealand , Auckland

Salary:

Not provided

Rentokil Initial

Expiration Date

Until further notice

Requirements

Around 2-4 years’ experience in a team leader or supervisor role (service or operations environment preferred)
Strong communication skills and a practical, solutions-focused mindset
Confidence in handling day-to-day people matters and customer interactions
Good organisation and time management skills in a fast-paced environment
Full Class 1 NZ driver’s licence with a clean record

Job Responsibility

Leading a team of ~10 field technicians, providing day-to-day guidance and support
Coaching and developing team members to improve performance and confidence
Monitoring service quality and stepping in to resolve issues when needed
Working closely with customers to ensure consistent, reliable service delivery
Supporting scheduling, resource planning, and operational coordination
Ensuring health & safety standards are followed across all sites
Assisting with reporting and contributing to ongoing service improvements

What we offer

Solid, stable role with a manageable team size
Opportunity to grow your leadership capability with support
Varied, fast-paced work where no two days are the same
Be part of a team that values practical leadership and teamwork

Fulltime

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Field Service Team Leader

Job Description

Job Responsibility

Requirements

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