Field Service Team Leader - South Wales & West

• Deliver a high level of customer satisfaction
• support the FSM in daily field activities, including technical support and specialist installations
• Promote a high level of Safe Working practices
• Carry out fundamental Field Service Engineering tasks
• Review Engineer performance with Field Service Manager monthly
• Review jobs per day
• Review chargeable hours per Engineer
• Review training requirements
• Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk
• Undertake Engineer Audits as required
• Effectively manage specialist trucks installations
• Monitor and adhere to outlined budgeted costs
• Carry out detailed and timely site surveys prior to installations
• Ensure all Method Statements and Risk assessments are up to date and adhered too
• Monitor costs and revenues with the FSM
• Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times
• Maximise First Time Fix by supporting the FSM
• Develop a comprehensive understanding of Crown systems
• Lead by example in promoting a safe working environment for all

• Must hold full UK Driving Licence
• Proficient in fault-finding and repair
• Educated with an ability to achieve a grade C in English and maths at GCSE
• Experience of Health & Safety requirements working in a workshop practice
• Commitment to continuing personal and professional development
• Excellent organisational skills, resourceful and solution driven
• A high standard of accuracy and attention to detail
• Ability to multi‐task, prioritising workloads to work to tight deadlines
• Ability to work independently or in a team
• Clear communication skills – oral and written
• Consultation and negotiation skills
• Flexibility to cope with diverse needs of the post
• Highly motivated and possessing a resilience to work under pressure

Engineering qualification

• Company van plus fuel card – private use of company vehicle (subject to tax regulations)
• Company pension plan
• 25 days annual leave plus bank holidays
• Door to door payment
• Support with tooling
• Excellent discount scheme with access to the best perks from some of the UK’s biggest brands
• Employee assistance programme