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Field Service Supervisor

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ATS Automation Tooling Systems Inc.

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Location:
United States , Rolling Meadows

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

43.00 - 50.00 USD / Hour

Job Description:

Are you a strong technical leader who thrives in a fast-paced, customer-focused environment? We’re looking for a Field Service Supervisor to join our team and lead our field service operations for the region. In this role, you’ll oversee the deployment, scheduling, and performance of field service resources while driving customer satisfaction, operational efficiency, and continuous improvement. As a key leader in our service organization, you will help deliver value-added service solutions that support our customers' operations and ensure optimal performance of their automation systems.

Job Responsibility:

  • Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals
  • Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective
  • Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates
  • Respond to customer escalations and drive problem-solving and improvement initiatives
  • Support remote customer service operations, including on-call programs and follow-up activities
  • Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties
  • Develop and manage service documentation aligned with ISO standards
  • participate in audits and maintain compliance
  • Coach, mentor, and support your team’s professional development and performance
  • Track and report on KPIs regularly to help meet departmental goals
  • Represent the service team in corporate initiatives and help share best practices across divisions

Requirements:

  • Degree or diploma in technology, engineering, or a related field
  • leadership or project management experience is a plus
  • 10+ years of experience in service or project management within the automation industry
  • In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components
  • Strong troubleshooting background with automation systems
  • Proficiency in lean manufacturing concepts and continuous improvement processes
  • Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities
  • Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation
  • Able to travel and hold a valid passport
  • Must be able to work in a hands-on, physical environment including lifting and extended standing when needed
What we offer:
  • Overtime pay eligibility
  • paid time off (PTO)
  • employee incentive bonus program
  • comprehensive benefits (including health, dental vision and employee assistance program)
  • Work in a fully climate-controlled environment
  • wellness reimbursement
  • tuition reimbursement
  • annual paid volunteer day off
  • 401K with employer match
  • optional employee share purchase program

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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