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Are you a strong technical leader who thrives in a fast-paced, customer-focused environment? We’re looking for a Field Service Supervisor to join our team and lead our field service operations for the region. In this role, you’ll oversee the deployment, scheduling, and performance of field service resources while driving customer satisfaction, operational efficiency, and continuous improvement. As a key leader in our service organization, you will help deliver value-added service solutions that support our customers' operations and ensure optimal performance of their automation systems.
Job Responsibility:
Lead and supervise field service technicians to meet project timelines, budget targets, and utilization goals
Manage resource scheduling and coordinate with engineering and service project managers to ensure technicians are prepared and effective
Collaborate with cross-functional teams to deliver exceptional service experiences and maximize first-time fix rates
Respond to customer escalations and drive problem-solving and improvement initiatives
Support remote customer service operations, including on-call programs and follow-up activities
Drive proactive service solutions and resource utilization across internal teams, contractors, and third parties
Develop and manage service documentation aligned with ISO standards
participate in audits and maintain compliance
Coach, mentor, and support your team’s professional development and performance
Track and report on KPIs regularly to help meet departmental goals
Represent the service team in corporate initiatives and help share best practices across divisions
Requirements:
Degree or diploma in technology, engineering, or a related field
leadership or project management experience is a plus
10+ years of experience in service or project management within the automation industry
In-depth knowledge of automation systems, including pneumatic, hydraulic, mechanical, and electrical components
Strong troubleshooting background with automation systems
Proficiency in lean manufacturing concepts and continuous improvement processes
Skilled communicator with excellent interpersonal, time-management, and problem-solving abilities
Familiar with Microsoft Office and digital tools for scheduling, reporting, and documentation
Able to travel and hold a valid passport
Must be able to work in a hands-on, physical environment including lifting and extended standing when needed
What we offer:
Overtime pay eligibility
paid time off (PTO)
employee incentive bonus program
comprehensive benefits (including health, dental vision and employee assistance program)
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