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Under limited supervision, the Field Service supervisor functions as the lead of a field service team and oversees technicians to ensure their work is performed effectively. The Supervisor is involved in team decisions, hiring, training, and is required to make sure the team follows all SOP’s, KPI’s and Lean Six Sigma programs.
Job Responsibility:
Develops and implements best practices and procedures to enhance business growth
Manages service personnel to ensure they meet customer’s expectations and requirements
Ensures that every technician has the proper training and certifications to meet the needs of the job
Schedules service jobs and assigns personnel to specific jobs and duties
Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely
Ensures the service team adheres to all new SOP’s, KPI’s and Lean Six Sigma programs
Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes
Participates with Manager in hiring new Field Service Technicians
Tracks all training for each technician
Performs other duties as assigned
Requirements:
Typically requires an associate's degree and five (5) or more years of related experience or an equivalent combination of education and experience
Specific knowledge of field service duties required
Ability to work with the team in the field when the need arises
Ability to maintain a positive attitude and productive, driven work ethic required
Strong interpersonal, analytical, and problem-solving skill required
Ability to remain calm and clear-headed in an emergency required