Field Service specialist Job at Primaire Consulting Ltd

Field Service Specialist

Assessing and solving technical escalations, providing online and in-dealership ...

Location

United States , San Francisco

Salary:

95000.00 - 105000.00 USD / Year

Assessfirst

Expiration Date

Until further notice

Requirements

A minimum of 3 to 5 years’ automotive experience required
current ASE certification is preferred but previously certified individuals will be considered
Highly motivated, adaptive, and autonomous with the ability to deliver results
Ability to travel locally to dealerships within a designated area
Ability to analyze and document vehicle case updates
Ability to communicate technical information to all levels
Ability to analyze data and create custom reports using provided templates
Ability to effectively use MS Word, Excel, and PowerPoint
Ability to work independently and manage a progressive workload in a fast-paced environment
High School Diploma

Job Responsibility

Assessing and solving technical escalations
Providing online and in-dealership technical assistance
Leading discussions and acting as a subject matter expert
Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks
Interacting with the team as the quality feedback liaison
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections
Ensuring the improvement of the customer experience and increasing “fixed first visit” cases
Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on customer experience
Include local travel to designated dealerships
Assisting dealer technicians with solving tough vehicle cases

Fulltime

Field Service Specialist

Wandercraft provides equal employment opportunities (EEO) to all employees and a...

Location

United States , New York

Salary:

Not provided

Chat3D

Expiration Date

Until further notice

Requirements

Diploma: 2-year Associate Degree in a technical field
Required experience: 3–5 years of experience in industrial maintenance, robotics maintenance, or a similar technical role
Technical knowledge of mechanical systems and components - Expert Level
Customer service and client relationship management - Expert Level
Strong responsiveness, flexibility, and adaptability - Expert Level
Ability to work independently in field service environments - Expert Level
Mechanical tools and maintenance equipment operation - Autonomous Level
Troubleshooting and failure diagnosis - Autonomous Level
Windows-based system usage - Autonomous Level
Technical knowledge of electronic systems and components - Autonomous Level

Job Responsibility

Independently troubleshoot and repair simple failures (Level, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software component
Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved
Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions
Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks
Prepare for on-site maintenance interventions by organizing the required tools and spare parts
Adjust system settings and configure device software to meet the needs of different users
Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions
Document all maintenance activities and capture feedback and lessons learned to support continuous improvement
Perform software updates and system upgrades for both internal and external customers
Install and commission products at customer sites

What we offer

Between 1-2 days at home
Generous PTO
Team building

Fulltime

Field Service Specialist

We are seeking a home-based Field Service Engineer to support paper manufacturin...

Location

United Kingdom , Sittingbourne

Salary:

55000.00 GBP / Year

Primaire Consulting Ltd

Expiration Date

Until further notice

Requirements

Minimum HNC in Electrical or Measurement & Control Engineering (essential)
Clean UK driving licence (essential)
Self-motivated with the ability to work independently
Strong customer focus and communication skills
Results-oriented with good networking ability
Knowledge of the paper industry (desirable)
Experience with QCS systems (desirable)
Commercial awareness (desirable)

Job Responsibility

Provide on-site and remote technical support, including out-of-hours assistance
Deliver Service Agreement scope, including preventative and corrective maintenance on QCS systems
Perform configuration, calibration, modification, cleaning, and system adjustments
Participate in a 1 week in 3 on-call rota
Use ServicePro and other reporting tools to document activities
Provide application support and software troubleshooting
Advise customers on maintenance procedures, operational methods, process measurement, and control
Build strong working relationships across production and engineering teams
Travel across the UK as required

Fulltime

Field Service Specialist

We are seeking a driven and dependable Field Service Specialist with strong prob...

Location

United Kingdom

Salary:

Not provided

Primaire Consulting Ltd

Expiration Date

Until further notice

Requirements

Proven technical expertise in dairy applications, specifically whey processing and membrane filtration
Strong knowledge of the food and beverage market with food technology expertise
Solid understanding of food safety principles and best practice
Equipment and process expertise, including digital solutions such as CIP and COP systems, 3DT CIP, and MCI
A value driven, consultative mindset focused on delivering measurable customer outcomes
Highly self driven and self motivated, with the ability to work independently in a field based environment
Proficiency in Microsoft Office applications, including Excel and PowerPoint
Experience using Power BI
Comfortable working with digital applications and tools
Full UK driving licence is essential

Job Responsibility

Build and maintain strong, long term relationships with key customer stakeholders
Introduce new programmes, service concepts, and innovations to customers
Conduct site surveys, prepare commercial and technical proposals, and present solutions to win new and existing business
Manage margins to deliver agreed gross profit targets
Advise and consult on hygiene chemical selection, technical application, and process optimisation
Support customers with both routine and specialist hygiene and sanitation challenges
Deliver contracted value through consistent service, technical expertise, and innovation
Provide innovative, value added solutions tailored to customer needs
Develop customer understanding of safety standards through training, application of safety instructions, and use of dedicated safety tools
Actively promote and advocate a strong health and safety culture

Fulltime

Field Service Specialist

This is a remote, field based Technical Support Specialist role within the Food ...

Location

United Kingdom

Salary:

Not provided

Primaire Consulting Ltd

Expiration Date

Until further notice

Requirements

Experience working in the distillery or brewery sector
Previous experience in a technical support role focused on food safety
Strong knowledge of hygiene processes and CIP systems within the distilling or brewing industry
Equipment and technical expertise with digital solutions such as CIP and COP systems, 3DT CIP and MCI, with a value added mindset
A high level of self drive and motivation, with the ability to work independently in a field based role
Proficiency in Microsoft Office, particularly Excel and PowerPoint
Experience using Power BI and digital applications
Based within South East UK, ideally within 50 to 70 km of the south west London area
Willing and able to travel regularly within the region
Full UK driving licence with an acceptable motor vehicle record

Job Responsibility

Delivering expert technical service and consultation to both new and existing customers in food, beverage and dairy manufacturing environments
Acting as a trusted technical partner, providing guidance on cleaning and sanitation programmes, identifying optimisation opportunities and helping customers improve hygiene performance, operational efficiency and sustainability
Designing and carrying out technical, self initiated studies and making recommendations based on findings
Applying a broad range of scientific and engineering principles, theories and concepts, while providing hands on technical support and product optimisation advice
Regular travel to customer sites, typically four to five days per week, within a defined regional territory

Fulltime

Field Service Specialist

Field Service Technicians are responsible for the performance of professional an...

Location

United States , Watertown

Salary:

80000.00 USD / Year

Balzac Paris

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering or related discipline preferred or equivalent electrical or power electronics field experience or related military experience
Strong understanding of, or willingness to learn and adhere to, health and safety regulations and protocols including OSHA 1910 and NFPA 70E
Knowledge of, or willingness to learn, electrical code, transformers, power electronics, PDU, UPS, energy storage systems (ESS), and static transfer switches (STS)
Demonstrated ability to deliver the highest level of customer service while working independently
Demonstrated ability to plan travel, develop and execute complex scheduling of client site visits
Strong knowledge of, or willingness to learn, the energy conservation market
Ability to collect and synthesize information from multiple sources in order to execute a large and diverse number of projects, tasks and issues with professionalism and persistence
Able to effectively represent Powersmiths and effectively communicate with clients, contractors, commissioning agents, and others at varying technical levels
Ability to adhere to standards and ensure compliance with customers’ specific requirements on each project
Capable of working in a fast-paced entrepreneurial environment, managing and accurately completing multiple tasks within tight deadlines and in accordance with the project deliverables and customer requirements

Job Responsibility

Maintain excellence in safety ensuring that all work is performed in a safe and professional manner
Communicate, coordinate, and manage a complex schedule including arranging for travel and site access to highly secure environments (Military & Government facilities, sensitive banking, or other secure data centers, etc.)
Responsible for the accurate and timely performance of on-site activities and delivery of reports on time
Work closely with client engineers, contractors, and other contacts to meet project requirements and ensure customer satisfaction
Review and interpret work instructions, installation manuals, commissioning schedules and scripts, maintenance manuals, electrical drawings and one-line diagrams in order to accurately and safely execute work
Coordinate with technical support and management teams to ensure timely escalation of issues
Maintain a learning mindset to continuously improve knowledge and abilities needed to support Powersmiths and Socomec products and services
Meet general duties above while under the supervision of senior technicians/mentors
Learn and continuously apply safety policies and procedures to ensure safe completion of all activities
Develop a thorough understanding of site transformer surveys, transformer measurement and verification, and energy savings calculations

What we offer

Socomec offers an interesting, innovative work environment, and a competitive benefits package
Note that approved business expenses (travel, accommodation, etc.) are reimbursed through the company’s expense reporting system
Upon request, we will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process

Fulltime

Field Service Specialist

Unox, a market leader in the production of high-end ovens and certified as a Gre...

Location

Netherlands , Utrecht

Salary:

Not provided

UNOX

Expiration Date

Until further notice

Requirements

Knowledge of Dutch is required
knowledge of English will be an additional advantage
Strong problem-solving and troubleshooting skills
Ability to work under pressure and respond positively to challenges
Minimum of 2 years of experience in the electromechanical industry
Willingness to travel across the Netherlands (up to 80% of working time)

Job Responsibility

Provide service and support to customers during on-site visits or while traveling across the Netherlands
Oversee all aspects of installation, repair, maintenance, and functionality testing of Unox equipment
Diagnose technical issues and identify the most appropriate solutions
Train customers on the correct use and operation of Unox equipment
Prepare detailed and complete service reports after each visit

What we offer

Diversity & inclusion policies
Company car & transportation benefits

Fulltime

Mobile Service Field Specialist

At MSX you’ll be shaping how dealerships deliver exceptional remote experiences,...

Location

United States , Houston

Salary:

Not provided

Chat3D

Expiration Date

Until further notice

Requirements

A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights)
Confidence in communicating with all levels of dealership staff
Experience in customer service, training, or dealership operations
Comfort with technology, data analysis, and creating clear action plans
A natural teaching mindset—always looking for ways to make things better
2+ years of customer-facing or coaching/training experience
The ability to stand for extended periods and occasional lifting of equipment while demonstrating the mobile service tools to the dealership
Passion to make a difference and succeed

Job Responsibility

Guide dealerships through installation, training, and adoption/growth of their Mobile Service business
Coach and mentor dealerships to embrace and confidently leverage Mobile Service
Solve challenges by listening, analyzing feedback, and developing action plans that improve efficiency and performance
Build partnerships to strengthen dealer relationships and align with Customer Experience teams
Leverage technology to use Remote Experience tools and data-driven insights
Travel with purpose across assigned dealer territory to maximize impact

Fulltime

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