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Field Service Specialist

United States, New York · Job Posted March 21, 2026
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Job Description

Wandercraft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Reporting to the Head of Field Service, the Field Service Specialist will be in charge of (non-exhaustive list):

Job Responsibility

  • Independently troubleshoot and repair simple failures (Level, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software component
  • Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved
  • Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions
  • Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks
  • Prepare for on-site maintenance interventions by organizing the required tools and spare parts
  • Adjust system settings and configure device software to meet the needs of different users
  • Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions
  • Document all maintenance activities and capture feedback and lessons learned to support continuous improvement
  • Perform software updates and system upgrades for both internal and external customers
  • Install and commission products at customer sites
  • Contribute to the development and improvement of technical documentation related to after-sales service
  • Coordinate and schedule maintenance interventions with customers
  • National and international travel - Average of 4 days of travel per week
  • Travel regularly for on-site maintenance, with roughly one week in the New York office every two months

Requirements

  • Diploma: 2-year Associate Degree in a technical field
  • Required experience: 3–5 years of experience in industrial maintenance, robotics maintenance, or a similar technical role
  • Technical knowledge of mechanical systems and components - Expert Level
  • Customer service and client relationship management - Expert Level
  • Strong responsiveness, flexibility, and adaptability - Expert Level
  • Ability to work independently in field service environments - Expert Level
  • Mechanical tools and maintenance equipment operation - Autonomous Level
  • Troubleshooting and failure diagnosis - Autonomous Level
  • Windows-based system usage - Autonomous Level
  • Technical knowledge of electronic systems and components - Autonomous Level
  • Safety and regulatory compliance - Autonomous Level
  • Technical reporting and customer communication in English - Autonomous Level
  • Linux-based system usage - Basic knowledge

What we offer

  • Between 1-2 days at home
  • Generous PTO
  • Team building
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