Field Service Specialist

Reporting to the Head of Field Service, the Field Service Specialist will be in charge of (non-exhaustive list): Independently troubleshoot and repair simple failures (Level, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software component; Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved; Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions; Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks; Prepare for on-site maintenance interventions by organizing the required tools and spare parts; Adjust system settings and configure device software to meet the needs of different users; Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions; Document all maintenance activities and capture feedback and lessons learned to support continuous improvement; Perform software updates and system upgrades for both internal and external customers; Install and commission products at customer sites; Contribute to the development and improvement of technical documentation related to after-sales service; Coordinate and schedule maintenance interventions with customers; National and international travel - Average of 4 days of travel per week. We’re looking for someone highly mobile, who is expected to travel regularly for on-site maintenance, with roughly one week in the New York office every two months.