Field Service Specialist

Assessing and solving technical escalations, providing online and in-dealership technical assistance, leading discussions and acting as a subject matter expert, managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks, interacting with the team as the quality feedback liaison, providing dealership consultations on repair order documentation, repair service agreements, and facility inspections, ensuring the improvement of the customer experience and increasing “fixed first visit” cases and analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on customer experience.