Field Service Representative

• Maintains equipment as assigned within a field territory or provides installation and maintenance support within and outside of the region
• Manages customer satisfaction by maintaining effective relationships and surpassing customer expectations on service delivery within area of responsibility
• Completes paperwork, documentation and administrative tasks per policy and procedure
• Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences
• Delivers and removes products as well as completes functional checks
• Maintain accurate inventory of trunk stock
• Develops and maintains good relationships with various levels of internal and external customers
• Collaborates and communicates effectively with sales, co-workers, other departments, and customers
• Exhibits excellent time management skills. Participates in the on-call rotation to provide 24/7 coverage
• Warehouse responsibilities may include ensuring all safety, quality & compliance procedures are adhered to for product maintenance and inventory
• The ability to use analytical methods and problem solve
• Ability to provide equipment overview training to technical staff at customer locations as necessary
• Ability to travel to installation/upgrade sites for extended periods of time, willingness to work other shifts and overtime as necessary

• 2+ years of technical college, Bio-Medical field or similar technical degree
• or equivalent work experience in Field Service
• Bilingual (for eastern Canadian market only)
• Requires high level of organizational skills
• Strong written and verbal communication skills
• Working knowledge of Microsoft Office (Word, Excel, Outlook)
• Valid Driver’s license with a clean driving record
• Able to lift heavy equipment and testing apparatus up to 35 kg

Understanding of Reverse Osmosis and water pretreatment would be an asset