Field Service Representative Job at Boeing (Dallas)

Field Service Representative

Boeing

Location:
United States , Dallas

Category:
-

Contract Type:
Not provided

Salary:

99400.00 - 167900.00 USD / Year

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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes, Customer Support organization is seeking a stable Field Service Representative (FSR) (Experienced or Senior) to join our support team located in Dallas, Texas supporting Southwest Airlines. Initially, the candidate will attend onboarding sessions in Seal Beach, CA, and will have further training at a U.S. or international location. Position Overview: This FSR position is ideal for aviation maintenance & engineering professionals seeking career growth, new challenges, and opportunities within the aviation industry. The FSR will provide both on-site and remote technical support and representation to Boeing airline customers in Dallas and worldwide. The FSR will work directly with airline customer personnel and must demonstrate adaptability to diverse cultural environments. Candidates should have experience in flexible, fast-paced environments requiring prompt responses to ad-hoc customer requests. Strong written and verbal communication skills and the ability to work both collaboratively and independently with minimal supervision are essential.

Job Responsibility:

Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to help customers achieve proficiency in operating and maintaining Boeing products
Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Boeing products and services
Strong commitment to quality and safety, with the ability to uphold and promote Boeing’s safety standards and first-time quality culture in all aspects of work
Develop and coordinate airline support strategies with senior leaders within Boeing and customer organizations to meet operational objectives
Review maintenance, engineering, flight operations, and performance data
conduct root cause analysis to identify trends and develop solutions that enhance aircraft reliability and operational efficiency
Interpret and communicate technical support data
provide on-the-job training
act as liaison between Boeing and customer personnel
Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items
Collaborate with internal teams, suppliers, and Sales to identify opportunities to leverage Boeing products and services to meet customer-specific requirements and support business growth
Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues
Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision
Must be willing to work flexible hours as needed to support customer operations, and be on-call 24 hours per day, 7 days per week to support emergent issues, and manage Aircraft-On-Ground (AOG) situations, tracking progress and maintaining situational awareness
Follow up with customers to ensure solutions are effective and satisfactory

Requirements:

Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training)
5+ years of experience in the aviation industry
Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles
Strong technical and interpersonal skills with excellent verbal and written communication
Ability to identify operational issues and provide research-based guidance to airline staff and management
Proven capability to prioritize and manage workload independently
Ability to work collaboratively with Boeing executives and customers
Willingness to travel domestically or international for training or short-term customer support needs
Flexibility to work long hours, including evenings and weekends as needed
Demonstrated capacity to lead and work effectively in diverse global teams
Prepared to lead technical projects with airline customers

Nice to have:

More than 10 years of experience in the aviation industry, including commercial airline technical operations
Experience with customer support
Demonstrated cultural awareness and emotional intelligence, with the ability to adapt and effectively conduct business across diverse countries, cultures, languages, and airline environments
Ability to identify and troubleshoot technical issues on aircraft
Experience working under pressure in fast-paced environments with strict deadlines
Experience interacting with all levels of airline management on technical and operational issues
Demonstrated leadership and project management skills
Multilingual skills

What we offer:

Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Additional Information:

Job Posted:
April 24, 2026

Expiration:
May 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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