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At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Job Responsibility:
Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
Provide robust troubleshooting support to assist customers in resolving technical issues effectively
Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements
Deliver reports in line with established schedules and requirements
Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres
Navigate and utilise Bombardier’s internal customer support and in-service processes effectively
Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements
Participate in customer meetings, including fleet reliability and operational reviews
Travel to service facilities as needed to oversee complex troubleshooting or upon customer request
Requirements:
At least 5 years of aviation maintenance experience
At least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
Strong aircraft troubleshooting skills
Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
Business writing skills necessary to create various reports and correspondence
Ability to travel
Nice to have:
EASA or FAA licensed Airframe & Powerplant mechanic
Be self-driven and have a problem-solver attitude
What we offer:
Insurance plans (Dental, medical, life insurance, disability, and more)
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