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Field Service Representative

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Bombardier

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We currently have an immediate opening for a Field Service Representative, based in Lisbon, Portugal, reporting to the Manager, Fleet Operators and Service Program Management. To further Bombardier's commitment to providing its clients with an amazing customer experience, we are actively seeking a highly motivated professional to enhance our technical Field Service department.

Job Responsibility:

  • Provide aircraft troubleshooting guidance when aircraft grounded, in maintenance or experiencing technical issues
  • Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation
  • Provide information and informal training on technical, operational, and logistical matters
  • Set priorities and effectively escalate technical and/or aircraft operational concerns
  • Update Bombardier's management of customer's key aircraft operational and maintenance concerns/issues
  • Identify areas of the customer's operation or procedures suitable for improvement
  • Influence customers to take action(s) recommended by Bombardier
  • Interface with the customer's organization at all levels
  • Provide reports in accordance with established requirements and schedule
  • Lead and/or support Business Aircraft field teams
  • Understand and effectively utilize Bombardier's internal processes
  • Represent Field Services on defined Customer Teams
  • Build effective working partnerships
  • Identify and escalate operator's fleet repetitive issue
  • Travel to Service Facilities
  • Share AW, SBs, and other relevant documentation
  • Partake in customer meetings for fleet reliability reviews

Requirements:

  • At least 5 years of aviation maintenance experience
  • At least 2 years of experience with Bombardier product (Challenger and/or Global aircraft)
  • Strong aircraft troubleshooting skills
  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
  • Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
  • Business writing skills necessary to create various reports and correspondence
  • Ability to travel occasionally as business needs require
  • Self-driven and have a problem-solver attitude

Nice to have:

EASA or FAA licensed Airframe & Powerplant mechanic

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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