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Field Service Representative

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Bombardier

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Location:
Canada , Dorval

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We currently have an immediate opening for a Field Service Representative to support a strategic customer located in Montreal, reporting to the Manager of Fleet Operators and Service Program Management.

Job Responsibility:

  • Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
  • Provide robust troubleshooting support to assist customers in resolving technical issues effectively
  • Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
  • Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
  • Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
  • Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
  • Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by sharing Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements
  • Deliver reports in line with established schedules and requirements
  • Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres
  • Navigate and utilize Bombardier’s internal customer support and in-service processes effectively
  • Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements
  • Participate in customer meetings, including fleet reliability and operational reviews
  • Travel to service facilities as needed to oversee complex troubleshooting or upon customer request

Requirements:

  • At least 5 years of aviation maintenance experience
  • At least 2 years of experience with Bombardier products (Global 5000 / 6000 / 7500 series, Challenger 350, Challenger 650)
  • Strong aircraft troubleshooting skills
  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
  • Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
  • Business writing skills necessary to create various reports and correspondence
  • Ability to travel

Nice to have:

  • EASA or FAA licensed Airframe & Powerplant mechanic
  • Self-driven and have a problem-solver attitude
What we offer:
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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