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At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Commercial Airplanes, Customer Support organization is seeking a mobile Field Service Representative (FSR) (Experienced or Senior) to join our global support team located at a domestic or International location. The position is located in Seal Beach, CA. The selected candidate would be expected to rotate into a new assignment approximately every 4 years. Initially, the candidate will attend onboarding sessions in Seal Beach, CA, and may work at a U.S. location until visa, relocation approvals, or other international assignment contingencies are met. The Field Service Reps domestic or international assignment locations may not be known at the time of candidate selection. As such, candidates must be able to follow worldwide immigration and health policies and in some cases our airline customers’ health policies. Assignment benefits are provided for assignment locations in accordance with company and organizational policies. Because the candidate selected will be expected to go on a domestic or international assignment, the offer will be contingent upon the candidate’s ability to obtain clearances from International Health Services and the receipt of a visa/work permit to the country in which he or she will be assigned. These contingencies also apply to any/all family members who may be relocating with the candidate.
Job Responsibility:
Provide multi-disciplinary technical expertise (airframe, avionics, structures) and operational guidance to help customers achieve proficiency in operating and maintaining Boeing products
Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Boeing products and services
Strong commitment to quality and safety, with the ability to uphold and promote Boeing’s safety standards and first-time quality culture in all aspects of work
Develop and coordinate airline support strategies with senior leaders within Boeing and customer organizations to meet operational objectives
Review maintenance, engineering, flight operations, and performance data
conduct root cause analysis to identify trends and develop solutions that enhance aircraft reliability and operational efficiency
Interpret and communicate technical support data
provide on-the-job training
act as liaison between Boeing and customer personnel
Support aircraft Entry-Into-Service (EIS) plans, including training and assistance with maintenance, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items
Collaborate with internal teams, suppliers, and Sales to identify opportunities to leverage Boeing products and services to meet customer-specific requirements and support business growth
Monitor fleet status, respond to customer requests, and research and resolve technical and operational issues
Serve as a customer advocate, maintaining a positive attitude in crisis situations and working independently with minimal supervision
Provide 24/7 support as required, including on-call availability, and manage customized solutions in Aircraft-On-Ground (AOG) situations, tracking progress and maintaining situational awareness
Follow up with customers to ensure solutions are effective and satisfactory
Requirements:
Bachelors of Science Degree in engineering, engineering technology and/or an FAA Airframe & Powerplant license (or equivalent certification or military experience/training)
5+ years of experience in the aviation industry
Recent, preferably in-depth experience with Boeing models in maintenance or technical engineering roles
Strong technical and interpersonal skills with excellent verbal and written communication
Ability to identify operational issues and provide research-based guidance to airline staff and management
Proven capability to prioritize and manage workload independently
Ability to work collaboratively with Boeing executives and customers
Willingness to relocate for a Long Term Field Service Assignment to a domestic or international location
Flexibility to work long hours, including evenings and weekends as needed
Demonstrated capacity to lead and work effectively in diverse global teams
Prepared to lead technical projects with airline customers
Ability to obtain a work visa, depending on requirements of the country
Ability to pass security background checks necessary for airport and customer badging
Ability to meet the cultural requirements of the country, as applicable
Nice to have:
More than 10 years of experience in the aviation industry, including commercial airline technical operations
Experience with customer support
Demonstrated cultural awareness and emotional intelligence, with the ability to adapt and effectively conduct business across diverse countries, cultures, languages, and airline environments
Ability to identify and troubleshoot technical issues on aircraft
Experience working under pressure in fast-paced environments with strict deadlines
Experience interacting with all levels of airline management on technical and operation issues
Demonstrated leadership and project management skills
Multilingual skills
What we offer:
Relocation benefits
Health insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations