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Field Service Representative

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Bombardier

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Location:
Portugal , Lisbon

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Job Responsibility:

  • Provide aircraft troubleshooting guidance when aircraft grounded, in maintenance or experiencing technical issues
  • Provide on-site guidance to our customers and facilitate the integration of Bombardier Business aircraft into the customer's operation in a safe, efficient and economic manner
  • Provide information and informal training on technical, operational, and logistical matters related to the aircraft's operation and maintenance to the customer
  • Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Bombardier
  • Update Bombardier’s management of customer's key aircraft operational and maintenance concerns / issues
  • Identify areas of the customer’s operation or procedures suitable for improvement as related to the operation of Bombardier Business aircraft
  • Influence customers to take action(s) recommended by Bombardier to improve performance / satisfaction with our products
  • Interface with the customer's organization at all levels
  • Be required to work with the Operator to help comply with local regulatory authorities
  • Provide reports in accordance with established requirements and schedule
  • Be required to lead and/or support Business Aircraft field teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers' facility or service centers
  • Understand and be able to effectively utilize Bombardier's internal (customer support / in-service related) processes
  • Represent Field Services on defined Customer Teams
  • Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience
  • Identify and escalate operator’s fleet repetitive issue with Bombardier Technical Services for consideration in product improvements
  • Be willing to travel to Service Facilities in order to oversee progress of any extensive troubleshooting or upon operator request
  • Share AW, SBs, and any other relevant documentation published by Bombardier with operator to highlight operational improvements as well as clarify their intent
  • Partake in customer meetings for fleet reliability reviews and other fleet operations reviews, as technical advisor

Requirements:

  • At least 5 years of aviation maintenance experience
  • At least 2 years of experience with Bombardier product (Challenger and/or Global aircraft)
  • Strong aircraft troubleshooting skills
  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
  • Interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
  • Business writing skills necessary to create various reports and correspondence
  • Ability to travel occasionally as business needs require

Nice to have:

  • EASA or FAA licensed Airframe & Powerplant mechanic
  • Self-driven and have a problem-solver attitude

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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