Field Service Representative

• Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer
• Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer
• Provide support to customers solving complex aircraft technical issues
• Advise customers on best practices on operating and maintaining Bombardier Business Aircraft
• Interact with and provide support to all levels of the Customers organization and preferred service facility
• Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
• Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented
• Assist customers and Bombardier in the determination and processing of warranty claims
• Provide informal on-site training as necessary to customers, related service organizations, completion centers
• Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments
• Be available 24 hours a day, 7 days a week to assist any and all customer issues as required
• Set priorities and effectively escalate concerns within the Customers organization and within Bombardier
• Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues
• Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices
• Assist customers in preparation for delivery of new aircraft
• Travel may be required 25 percent of the time within the assigned region

• Graduated from an aircraft maintenance technical school or have equivalent military experience
• Minimum of five (5) years of experience in maintaining business aircraft
• Ability to communicate fluently in English and in French (written and spoken)
• Strong computer skills and ability to adapt to and operate in the software environment in use at the operator
• General management skills such as time management, goal setting, and organization and performance management
• Excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
• Must be a customer centric individual and focused on continuous improvement and opportunities

Multi language skills are an asset

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program