Field Service Representative

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, perform installations as required
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to Customers
• Communicate promptly and efficiently with Customers providing informative status updates
• Be a positive ambassador for STERIS at Customer sites

• High school diploma or GED or Diplôme d'études secondaires (DES) with 2+ years of experience in a mechanical/technical role
• Bilingual in both English and French
• Must have a valid provincial driver’s license with acceptable record and must maintain all required vaccines
• Ability to travel to the USA for training
• Ability to work flexible hours (at times outside “normal business hours”) and travel as required (25%)
• Strong technical, organizational, problem-solving and troubleshooting skills
• Excellent verbal and written communication skills
• Experience with navigating a computer and exposure to Microsoft Office programs
• Comfortable working independently without supervision
• Flexibility to handle multiple, changing priorities
• Willingness to work in a hospital setting that may include visibility to emergency trauma

College diploma/degree

• Market Competitive Pay
• 3 weeks vacation and (12) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• Retirement plan with company match
• Excellent opportunities for advancement and stable long-term career