Field Service Representative

• Support customers in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
• Provide robust troubleshooting support to assist customers in resolving technical issues effectively
• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
• Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements
• Deliver reports in line with established schedules and requirements
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers
• Navigate and utilize Bombardier’s internal customer support and in-service processes effectively
• Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements
• Participate in customer meetings, including fleet reliability and operational reviews
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request

• You have at least 5 years of aviation maintenance experience
• You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
• You have strong aircraft troubleshooting skills
• You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
• You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
• You have business writing skills necessary to create various reports and correspondence
• You have the ability to travel
• You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred
• Be self-driven and have a problem-solver attitude

You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred