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Field Service Representative

Malta, Malta · Job Posted April 24, 2026
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Job Description

We currently have an immediate opening for a Field Service Representative, based in Malta reporting to the Manager Customer Support, Fleet.

Job Responsibility

  • Support customers in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness
  • Provide robust troubleshooting support to assist customers in resolving technical issues effectively
  • Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier
  • Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance
  • Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft
  • Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft
  • Encourage customers to implement Bombardier-recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements
  • Deliver reports in line with established schedules and requirements
  • Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers
  • Navigate and utilize Bombardier’s internal customer support and in-service processes effectively
  • Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements
  • Participate in customer meetings, including fleet reliability and operational reviews
  • Travel to service facilities as needed to oversee complex troubleshooting or upon customer request

Requirements

  • You have at least 5 years of aviation maintenance experience
  • You have at least 2 years of experience with Bombardier products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series)
  • You have strong aircraft troubleshooting skills
  • You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications
  • You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies
  • You have business writing skills necessary to create various reports and correspondence
  • You have the ability to travel
  • You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred
  • Be self-driven and have a problem-solver attitude

Nice to have

You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred

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