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Field Service Representative - Toolmaker

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ATS Automation Tooling Systems Inc.

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Location:
United States , Chicago ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking candidates who are either willing to relocate or currently reside in or near: Arizona (Mesa), Illinois (Rockford), South Carolina (Clayton), Ohio (New Albany), Indiana (Indianapolis), Utah (Sandy), Pennsylvania (Wilkes-Barre). For this role, there is an on-site component that will require you to be on-site in Cambridge, Canada to be involved with the build of the machine (living in Canada for 6 months to a year). Once the machine is built, you would move back to the USA and provide ongoing support to the customer at their location.

Job Responsibility:

  • Integration with the CAPEX Team
  • Building Strong Relationships
  • Deepening Product Knowledge
  • Enhancing Technical Skills
  • Operational Proficiency
  • Collaborative Problem-Solving
  • Service Strategy Involvement
  • Execute the Service Support Strategy POST- SAT as per contract
  • Formal and informal training as required
  • Transfer of knowledge to the customer
  • Primary liaison to the customer
  • Facilitate warranty/non-warranty claims with the customer centric team
  • Opportunities to learn and support other customers within a local geographic area
  • Responsible for driving operational and performance metrics and key performance indicators (KPI’s) of the equipment
  • Troubleshoot mechanical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements
  • Operate system to demonstrate equipment operation and to analyze malfunctions
  • Record changes to the mechanical system or component schematics following our red line process
  • Provide information for machine technical documentation
  • Supervise workers in testing, tuning and adjusting equipment to obtain optimum performance
  • Advise management regarding customer satisfaction and product performance and make suggestions for product improvements bi-weekly via status reporting
  • Work with suppliers to resolve technical issues at customers’ sites
  • Make recommendations for repair/replace changes only on items that require changes
  • Follow customers’ safety regulations while at their facility
  • Determine what is a warranty/non-warranty issue with the customer centric team
  • Maintain service reports and bulletins as required and submit them to the appropriate departments
  • Responsible to meet or exceed customer expectations in an efficient manner
  • Be able to make accurate equipment audits and reports
  • Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance
  • Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development
  • Maintain International Standardization Organization (ISO) standards
  • Work on site at customer’s facility daily and be required to provide weekly time and site report details
  • Weekend work may be required on an as-needed basis
  • Reside near the customer site for quick responsiveness
  • Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday
  • Work within the employee handbook requirements of embedded resources within the embedded contract
  • Other duties as assigned

Requirements:

  • Tool & die maker, Millwright, MTBI, or equivalent
  • Greater than three (3) years of experience within a mechanical automation environment
  • Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization
  • Self-motivated, proactive, and willing to take on new challenges and tasks
  • Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)
  • Strong communication skills, ability to build and maintain relationships, Customer-Centric
  • Requires excellent interpersonal and commercial skills
  • Strong command of the English language with the ability to communicate effectively, both orally and in writing
  • Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience
  • The ability to read drawings, reference manuals and assembly systems instruction guides is essential
  • Dependable with a great work ethic and attendance
  • Able to work independently in a fast-paced environment with no supervision
  • Driving license in good standing is essential
  • Required to be able to travel to the US, Canada and Europe
  • Required to locate for the period of the system build (at any of our ATS manufacturing sites)

Nice to have:

  • Design experience is an asset
  • Experience using Salesforce would be an advantage
What we offer:
  • Competitive starting salaries
  • Overtime pay eligibility
  • Paid vacation
  • Employee Incentive Bonus program
  • Comprehensive health and dental benefits including Lifestyle Spending Account
  • 5% RRSP matching program
  • Optional Employee Share Purchase Program
  • Tuition reimbursement program
  • Individual development programs
  • Commitment to promoting from within

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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