Field Service Representative - Defense Americas

• Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer
• Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer
• Provide support to customers solving complex aircraft technical issues
• Advise customers on best practices on operating and maintaining Bombardier Business Aircraft
• Interact with and provide support to all levels of the Customers organization and preferred service facility
• Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
• Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented during the check-in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer
• Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable
• Provide informal on-site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices
• Provide factual, concise, and value-added reports to both the Customer and Bombardier internal departments on an as required basis
• Be available 24 hours a day, 7 days a week to assist any and all customer issues as required
• Set priorities and effectively escalate concerns within the Customers organization and within Bombardier
• Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same
• Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices
• Assist customers in preparation for delivery of new aircraft incl.
• Survey customer’s / operators facilities & recommend and promote the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities
• Travel may be required 20 percent of the time within the assigned region

• Graduated from an aircraft maintenance technical school or have equivalent military experience
• Minimum of 4 years of experience in maintaining business aircraft
• Strong interpersonal skills and ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy
• Strong computer skills and ability to adapt to and operate in the software environment in use at the operator
• As a remote member of a virtual, global team you must possess general management skills such as time management, goal setting, and organization and performance management
• Must have excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
• Must be a customer centric individual and focused on continuous improvement and opportunities

Multi language skills are an asset

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program