Field Service Representative - Controls

• Develop and program software (PLC and/or PC based) specific to customer requirements
• Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
• Report and correct abnormal equipment conditions and inaccurate actions by customer staff
• Required to work independently or as part of a team
• Ensure alignment of customer objectives with on-site work plan
• Support developing operating and troubleshooting knowledge of the operations team
• Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment
• Make recommendations to repair/replace only items that require repair/replacement
• Travel to both domestic and international customer locations for long and short-term support
• Lead on-site team and liase with customer and ATS Project Manager
• Coordinate third party vendors and assist to resolve technical issues as required
• Complete detailed Service Report for the services provided on a daily/weekly basis
• Ensure customer issues have been resolved through follow-up communication and project/case closure if required
• Be available to be on call on a rotational basis
• Communicate with internal and external customers to understand needs and support resources and solutions accordingly
• Facilitate warranty/non-warranty claims with the customer
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
• Adhere to all health and safety rules and procedures
• Takes initiative, innovative, and has a keen attention to detail
• Ability to work effectively in fast paced multitasking environment with plant engineers, external vendors, operators and management to manage project and assignment
• You will be expected to set an example of company culture with integrity and professional competence
• Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Safety Procedures, Policies and the Employee Expectations

• A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent
• A minimum of four years of experience in a hands-on automation/controls environment
• 3+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software
• Must be willing to travel to customer sites
• Travel time will range from 50 to 75% per month
• Must have experience and be proficient with Microsoft Word and Excel

Database/Robot/Vision experience is an asset