Field Service Representative - Controls

• Develop and program software (PLC and/or PC based) specific to customer requirements
• Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
• Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions to customer needs
• Report, troubleshoot and correct abnormal equipment conditions
• Organize, communicate and complete work as per the project plan and customer requirements
• Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment
• Travel to both domestic and international customer locations for long and short-term support
• When required, lead on-site teams in the execution of project plans at customer site
• Act as a liaison for the on-site team, ATS Project Management and the customer, ensuring project plans are communicated, and executed as per customer requirements and ATS agreement
• Coordinate third-party vendors and assist to resolve technical issues as required
• Complete detailed Service Report for the services provided on a daily/weekly basis
• Participate in the rotational on-call remote support phone, providing 24 hour remote support to our customers when required by the business
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
• During integration into Systems build you’ll be required to perform all duties outlined in our Control Systems Software Designer Job descriptions
• Required to work both independently at times and as part of a team
• Required to set an example of company culture with integrity and professional competence while on ATS property, customer site and traveling on ATS business

• A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent
• A minimum of five years of experience in a hands-on automation/control’s environment
• Three+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software
• Possesses a demonstrated track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery
• Possesses strong verbal and written communication skills
• Displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure
• An excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls
• Proficient with Microsoft Word and Excel

Database/Robot/Vision experience is an asset

• Annual Performance-Based Incentive Bonus
• 5% RRSP match
• Stock purchase plan
• Starting 3 weeks of vacation
• Benefits package (health and dental) + $600 health spending account
• Half-Day Fridays
• Working on challenging engineering projects
• Continuous learning and career growth with global mobility opportunities
• A chance to contribute to something bigger - advancing the future of healthcare through automation