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Field Service Manager

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Teradyne

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Location:
United States , North Reading

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Contract Type:
Not provided

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Salary:

100500.00 - 160800.00 USD / Year

Job Description:

The Field Service Manager for Teradyne Defense and Aerospace is responsible for leading a team of Field Service Engineers who perform the installation, maintenance, and hardware support for our test systems. We are seeking a driven individual who can create and maintain strong relationships across our internal teams and with our customers. The Teradyne Field Service Team is often the front-line support for our customers, and as such is accountable to create trust in the Teradyne brand, our products, and our service.

Job Responsibility:

  • Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support
  • Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting
  • Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations
  • Balance contractual obligations across the team schedule to meet requirements for customers with support contracts
  • Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps
  • Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting

Requirements:

  • Teradyne Defense and Aerospace system and product knowledge required
  • 5+ years experience in Automated Test Equipment industry
  • Experience in installation and maintenance of complicated electronics test equipment
  • Demonstrated skills in mentorship and communication
  • Experience managing teams preferred
  • Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired

Nice to have:

  • Experience managing teams preferred
  • Secure clearance is preferred
What we offer:

medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
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