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The Field Service Manager for Teradyne Defense and Aerospace is responsible for leading a team of Field Service Engineers who perform the installation, maintenance, and hardware support for our test systems. We are seeking a driven individual who can create and maintain strong relationships across our internal teams and with our customers. The Teradyne Field Service Team is often the front-line support for our customers, and as such is accountable to create trust in the Teradyne brand, our products, and our service.
Job Responsibility:
Mentor and coach a team of Field Service Engineers, training them in new product integration, support processes, and relationship building to maintain a strong customer-facing brand for Teradyne support
Manage customer relationships, expectations, and schedule for preventative maintenance, installation, and product defect troubleshooting
Engage in cross-functional communication with sales, field teams, program management, factory teams, and customers to enable customer satisfaction and prevent or respond to support escalations
Balance contractual obligations across the team schedule to meet requirements for customers with support contracts
Perform scheduled maintenance and instruct maintenance training courses when required to fill scheduling gaps
Manage and delegate cases in the support queue for hardware, installation, preventative maintenance, and troubleshooting
Requirements:
Teradyne Defense and Aerospace system and product knowledge required
5+ years experience in Automated Test Equipment industry
Experience in installation and maintenance of complicated electronics test equipment
Demonstrated skills in mentorship and communication
Experience managing teams preferred
Secure clearance is preferred. Must be able to obtain and maintain secure clearance once hired
Nice to have:
Experience managing teams preferred
Secure clearance is preferred
What we offer:
medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs