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Field Service Manager

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Parking Network B.V.

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Location:
Belgium , Zaventem

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Do you, together with your team of Service Engineers, want to continue building on the customer satisfaction we offer to our customers? Customer satisfaction is of paramount importance and you and your team play an important role in this. Does that suit you? Then we are looking for you as a Field Service Manager!

Job Responsibility:

  • Managing the team of Service and Project Engineers
  • Point of contact for current affairs with internal customers and external customers
  • Ensure the team is able to do the job properly (support, training, planning, supplies, first time fix)
  • Stimulate employee satisfaction, partly by drawing up a personal development plan together
  • Responsible for the safe working of the field service team (Safety Conform Contractors, VCA)
  • Customer satisfaction of SKIDATA customers
  • Provide service that meets and exceeds customer expectations
  • First point of contact for (a group of) customers for issues, escalations and complaints
  • Ensure good internal and external communication with and about the customers
  • Correct invoicing of the services performed

Requirements:

  • HBO working and thinking level, for example business administration or technical business administration and at least 5 years of managerial experience in a similar position
  • In possession of a VCA VOL certificate or willing to obtain one
  • Strong affinity with information technology and experience with ICT platforms
  • Strong and energetic personality with good communication skills (oral and written) in Dutch and English
  • Full-time basis
What we offer:
  • Competitive salary, based on knowledge and experience
  • 20 + 5 vacation days and 6 ADV days
  • Performance-related bonus
  • Lease car, laptop and phone
  • Highly innovative environment
  • Room for own initiative and responsibility
  • Informal working atmosphere, hands-on mentality, short lines of communication and ownership
  • Opportunity to follow training and education
  • Lease a bike plan
  • Paritair committee 200

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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