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As a Field Service Manager for Ashbrook products, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role connects Sales and Technicians to drive execution and commercial impact.
Job Responsibility:
Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset
Secure a strong QHSE culture within the team
Develop, motivate, and mentor technicians into trusted advisors
Collaborate with Sales to develop service offerings and drive the lead generation during service
Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management
Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales
Support market regains strategies and acts as a connector between sales and technicians
Ensure proper competence development and conduct employee reviews, including skills matrix updates
Manage performance issues appropriately and ensure effective people management, including in remote areas
Ensure the team is equipped with the right tools and resources
Requirements:
Post‑secondary technical education or an Associate’s/Bachelor’s degree preferred
Minimum of 5+ years of field technical or technical/commercial sales experience
Deep knowledge and experience with Alfa Laval branded products and/or belt-presses (Ashbrook)
Experience in project management and engineering
Experience in sales collaboration and data analysis to support business decisions and identify service opportunities
Strong communication and presentation skills
Proficiency in English, both oral and written
Solid computer and digital competence
Willingness and availability to travel 50% or more, including to remote areas