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Field Service Manager

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Alfa Laval

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Location:
United States , Houston

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Contract Type:
Not provided

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Salary:

97000.00 - 120000.00 USD / Year

Job Description:

As a Field Service Manager for Ashbrook products, you will play a pivotal role in developing and managing a team of trusted advisors that support business growth. You will lead a team of service engineers, ensure operational excellence while balancing the needs of the customer, the business, and the team. This role connects Sales and Technicians to drive execution and commercial impact.

Job Responsibility:

  • Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset
  • Secure a strong QHSE culture within the team
  • Develop, motivate, and mentor technicians into trusted advisors
  • Collaborate with Sales to develop service offerings and drive the lead generation during service
  • Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management
  • Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales
  • Support market regains strategies and acts as a connector between sales and technicians
  • Ensure proper competence development and conduct employee reviews, including skills matrix updates
  • Manage performance issues appropriately and ensure effective people management, including in remote areas
  • Ensure the team is equipped with the right tools and resources

Requirements:

  • Post‑secondary technical education or an Associate’s/Bachelor’s degree preferred
  • Minimum of 5+ years of field technical or technical/commercial sales experience
  • Deep knowledge and experience with Alfa Laval branded products and/or belt-presses (Ashbrook)
  • Experience in project management and engineering
  • Experience in sales collaboration and data analysis to support business decisions and identify service opportunities
  • Strong communication and presentation skills
  • Proficiency in English, both oral and written
  • Solid computer and digital competence
  • Willingness and availability to travel 50% or more, including to remote areas
What we offer:
  • Medical/dental/vision/life
  • 401(k) plan

Additional Information:

Job Posted:
February 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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