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Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Field Service Manager to join our Montrose team and contribute to our mission of providing safe, sustainable solutions to our clients. As a Field Service Manager at Safetykleen, you will oversee a team of service technicians and ensure the successful completion of industrial part cleaning services. You will be responsible for coordinating schedules, maintaining high safety standards, and delivering exceptional customer service. Your leadership skills will be crucial in motivating and developing your team to achieve operational excellence.
Job Responsibility:
Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback
Coordinate and schedule service assignments, ensuring timely and efficient service completions
Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices
Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns
Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency
Collaborate with internal departments to streamline processes and enhance service delivery
Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture
Prepare reports on service activities, including safety incidents, and customer satisfaction
Requirements:
Previous management experience in a service led industry
Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Exceptional organisational and time management skills to handle multiple projects simultaneously
Effective communication skills to interact with customers, team members, and stakeholders
Proficiency in using relevant software, such as scheduling tools and reporting systems
Valid UK driver's license - 7.5 tonne
What we offer:
25 days holiday + 8 Bank Holidays off
5% contributory pension and life assurance (3x salary)
Private healthcare from day one
Enhanced maternity, paternity and sick pay
24/7 Employee Assistance Programme with confidential support
Wellbeing-focused discounts, including Virgin Active gym membership, Gymflex, Tastecard, and major retailer cashback
Cycle to Work scheme
Employee recognition and referral rewards scheme
Training and development opportunities to support your career progression