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10x Genomics Logo 10x Genomics · IT - Administration

Field Service Manager - APAC

Singapore, Singapore · Job Posted February 14, 2026
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Job Description

As a Field Service manager, you will fulfil the role of Manager, Instrument Services and will be responsible for the Field Service functions and the Field Service Engineers in support of the field based 10x Instrument Services Organization across the APAC region. This is an Instrument Services Leadership position within the Global Support Team and has principal duties for field service execution and performance. This role is under the mentorship of the Director, Service and Support and will have overall responsibility for the development of processes, procedures and work instructions related to field service.

Job Responsibility

  • Recruit, hire, manage and mentor new Field Service Engineers
  • Manage assigned territory to established KMIs, budget and customer satisfaction targets
  • Direct the daily work activities of the Instrument Services Organization Field Service Engineers
  • Ensure timely, accurate, compliant, and cost-effective completion of service activities
  • Perform duties related to scheduling and overall field engineer resource allocation
  • Serve as an escalation point to the field service team for process and customer issues
  • Execute against pre-defined financial and deployment priorities
  • Ensure a repeatable process methodology is followed through all phases of field service activities
  • Insure and audit reporting requirements are being adequately met and adhered to by the field service team
  • Promote customer satisfaction through the proactive resolution of known service issues and through internal service issue escalation
  • Assign and evaluate goals and achievements
  • Create a culture of continuous improvement with the field service team and processes

Requirements

  • BS Degree in Engineering, Information Systems, Biomedical Engineering (or equivalent) or multi-year experience of direct Field Service Management
  • Clear vision of and commitment to providing outstanding customer experience
  • Experience in the biotech instrumentation or similar high technology space
  • Proven ability to coach and mentor for performance
  • Demonstrable ability to lead and manage multiple priorities
  • Familiarity with SFDC, Service Management Tools, ISO13485 and/or ISO 9001
  • Willingness to travel up to 90% of total time

Nice to have

  • Microscopy, sorting cytometry, NGS sequencing, and liquid handling instrumentation experience
  • Ability to work independently and as part of a matrix team towards corporate goals
  • Excellent organizational, analytical, and interpersonal skills
  • Biology, Biomedical, Mechanical or Electrical Engineering degree
  • Liquid handling instrumentation experience
  • Experience with FDA regulated or ISO 13485 environments

What we offer

  • Health Package
  • Easy-to-use Benefits
  • Family oriented policies like parental leave
  • Generous Time Off
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