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Field Service Liaison Representative

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Bombardier

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Location:
Singapore , Singapore

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS) based in Singapore, providing technical and non-technical support for Bombardier aircraft owners and operators.

Job Responsibility:

  • Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
  • Support engineers, technicians and customers with aircraft in-work at the Service Center
  • Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required
  • Occasional regional travel may be expected
  • however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center
  • Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
  • Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff
  • Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff
  • Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
  • Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center
  • Educate, coordinate, and disseminate technical deliverables such as: Advisory Wires, Service Bulletins, Technical Publications, Technical Campaigns
  • Stay current on all technical aspects of supported aircraft, including modifications, manual revisions, and best operational practices
  • Attend scheduled technical forums remotely or in person, including: Advisory Committee meetings, Regional aviation events, Training sessions, Maintenance & Operational seminars, Vendor training and updates, Technical Services monthly calls
  • Assist customers and Bombardier in processing Warranty and Smart Services claims on green aircraft, completions, and vendor components
  • Provide informal on-site training to customers and service organizations to promote safety and efficiency in maintenance and operations
  • Deliver factual, concise, and value-added reports to customers and Bombardier internal departments as required
  • Set priorities and escalate concerns effectively within customer and Bombardier organizations
  • Provide Bombardier Senior Management with timely updates on key operational and maintenance concerns and suggest potential solutions
  • Promote Bombardier Mobile Response Team and Service Center services to Owners and Operators

Requirements:

  • Extensive knowledge of Bombardier Customer Support programs and service network
  • Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
  • Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
  • Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
  • Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
  • College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
  • or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
  • Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
  • Excellent troubleshooting and problem-solving skills
  • Available for occasional travel and flexible/asynchronous work schedules
  • Strong interpersonal skills
  • fluent in English (written and spoken) while applying tact and diplomacy
  • Ability to work effectively in a global, team-based environment
  • Strong computer skills and adaptable to Operator software environments
  • General management skills: budgeting, time management, goal setting, and performance management
  • Excellent people skills: active listening, conflict management, meeting facilitation, coordination, and scheduling
  • Customer-centric mindset focused on continuous improvement

Nice to have:

  • Additional languages will be an asset
  • Knowledge of Service Center policy, manpower application, and role definition (desirable but not required)

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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