Field Service Liaison Representative Job at Bombardier (Singapore)

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
Excellent troubleshooting and problem-solving skills
Available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
Support engineers, technicians and customers with aircraft in-work at the Service Center
Be available on-call after regular work hours to assist customers and/or support Service Center issues as required
Occasional regional travel
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization
Collaborate with all levels of Service Center personnel
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center
Educate, coordinate, and disseminate technical deliverables such as Advisory Wires, Service Bulletins, Technical Publications, Technical Campaigns

Fulltime

Field Service Liaison Representative

Field Service Liaison Representative role for Bombardier Aircraft Services (BAS)...

Location

Singapore , Singapore

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Extensive knowledge of Bombardier Customer Support programs and service network
Ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft
Familiarity with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
Ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies
Strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively
College or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance
or a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required)
Minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft
Excellent troubleshooting and problem-solving skills
Available for occasional travel and flexible/asynchronous work schedules

Job Responsibility

Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’)
Support engineers, technicians and customers with aircraft in-work at the Service Center
Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required
Occasional regional travel may be expected
however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center
Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff
Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff
Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’
Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center

Fulltime

Field Service Representative

Field Service Representative role for Eastern Canada, supporting Bombardier Busi...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Graduated from an aircraft maintenance technical school or have equivalent military experience
Minimum of five (5) years of experience in maintaining business aircraft
Ability to communicate fluently in English and in French (written and spoken)
Strong computer skills and ability to adapt to and operate in the software environment in use at the operator
General management skills such as time management, goal setting, and organization and performance management
Excellent people skills such as active listening and conflict management, as well as meeting facilitation and the ability to coordinate and schedule
Must be a customer centric individual and focused on continuous improvement and opportunities

Job Responsibility

Assume the role of the Bombardier Business Aircraft ambassador & focal in all facets of the aircraft operation with the Customer
Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer
Provide support to customers solving complex aircraft technical issues
Advise customers on best practices on operating and maintaining Bombardier Business Aircraft
Interact with and provide support to all levels of the Customers organization and preferred service facility
Promote Bombardier’s customer centered culture to the Customer emphasizing adherence to the Customer Credo
Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier’s interests are represented
Assist customers and Bombardier in the determination and processing of warranty claims
Provide informal on-site training as necessary to customers, related service organizations, completion centers
Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Field Service Representative - Toolmaker

We are seeking candidates who are either willing to relocate or currently reside...

Location

United States , Chicago; Rolling Meadows

Salary:

Not provided

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

Tool & die maker, Millwright, MTBI, or equivalent
Greater than three (3) years of experience within a mechanical automation environment
Experienced in applying complex knowledge of fundamental concepts, practices, and procedure within the area of specialization
Self-motivated, proactive, and willing to take on new challenges and tasks
Competent user of Microsoft 365 applications (Outlook, SharePoint, Word, Excel, and PowerPoint)
Strong communication skills, ability to build and maintain relationships, Customer-Centric
Requires excellent interpersonal and commercial skills
Strong command of the English language with the ability to communicate effectively, both orally and in writing
Experience in establishing a good working relationship with all customers, dealing with customers to resolve problems, and delivering an exceptional customer experience
The ability to read drawings, reference manuals and assembly systems instruction guides is essential

Job Responsibility

Integration with the CAPEX Team
Building Strong Relationships
Deepening Product Knowledge
Enhancing Technical Skills
Operational Proficiency
Collaborative Problem-Solving
Service Strategy Involvement
Execute the Service Support Strategy POST- SAT as per contract
Formal and informal training as required
Transfer of knowledge to the customer

What we offer

Competitive starting salaries
Overtime pay eligibility
Paid vacation
Employee Incentive Bonus program
Comprehensive health and dental benefits including Lifestyle Spending Account
5% RRSP matching program
Optional Employee Share Purchase Program
Tuition reimbursement program
Individual development programs
Commitment to promoting from within

Fulltime

Field Service Representative - Controls

The Field Service Representative (Controls) will be responsible for the design, ...

Location

Canada , Toronto; Cambridge

Salary:

36.54 - 50.24 CAD / Hour

ATS Automation Tooling Systems Inc.

Expiration Date

Until further notice

Requirements

A post-secondary diploma or degree specializing in programming/electrical engineering or equivalent
A minimum of five years of experience in a hands-on automation/control’s environment
Three+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software
Possesses a demonstrated track record of efficiently diagnosing, troubleshooting and correcting malfunctioning automated machinery
Possesses strong verbal and written communication skills
Displays professionalism and has well-developed interpersonal skills with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure
An excellent understanding of pneumatics and hydraulics with a basic understanding of electrical and system controls
Proficient with Microsoft Word and Excel

Job Responsibility

Develop and program software (PLC and/or PC based) specific to customer requirements
Troubleshoot controls and electrical equipment at the customer’s facility and make the necessary adjustments to bring equipment up to running status
Utilize in depth knowledge of ATS technology to recommend efficient and cost effective solutions to customer needs
Report, troubleshoot and correct abnormal equipment conditions
Organize, communicate and complete work as per the project plan and customer requirements
Monitor for and act on opportunities to suggest additional tools or equipment necessary to better operate or maintain customer equipment
Travel to both domestic and international customer locations for long and short-term support
When required, lead on-site teams in the execution of project plans at customer site
Act as a liaison for the on-site team, ATS Project Management and the customer, ensuring project plans are communicated, and executed as per customer requirements and ATS agreement
Coordinate third-party vendors and assist to resolve technical issues as required

What we offer

Annual Performance-Based Incentive Bonus
5% RRSP match
Stock purchase plan
Starting 3 weeks of vacation
Benefits package (health and dental) + $600 health spending account
Half-Day Fridays
Working on challenging engineering projects
Continuous learning and career growth with global mobility opportunities
A chance to contribute to something bigger - advancing the future of healthcare through automation

Fulltime

Field Service Representative - Mechanical

We’re ALTEN Technology USA, an engineering company helping clients bring groundb...

Location

United States

Salary:

103000.00 - 165000.00 USD / Year

ALTEN Technology USA

Expiration Date

Until further notice

Requirements

College Degree with 1-10 years of experience
Strong focus on customer relationships (both external and internal customers)
Knowledge of and/or demonstrated ability to learn equipment and process startup related to products and systems including but not limited to Reverse Osmosis, Clarifiers, Thickeners, Pressure Filters, etc.
Demonstrated ability to work independently and remotely with project teams
Possess basic water treatment chemistry knowledge and communicate that information to others (is a plus)
Must know structural, mechanical, hydraulics, electrical, piping, welding specifics and civil notations
Strong oral and written communication skills
Ability to travel extensively (70-80% ~250 days/year) throughout North America
Valid driver's license

Job Responsibility

Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications
Construction liaison between design engineering and construction during the erection of Water Treatment Plants
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
Manage activities of outside vendors and suppliers, assuring services and supplies met project specifications and performance requirements
Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
Develop and execute Commissioning Schedules and Performance Plans
Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment
Participate in Model Reviews, Engineering Design Meetings and Safety in Design reviews in order to ensure accessibility, maintenance, and operation of process equipment
Perform control system factory acceptance tests with Clients and client-designated representatives
Perform after-market services such as site inspection, equipment inspection and operator training

Fulltime

Field Service Representative

We are looking for a motivated Field Service Representative that can work with l...

Location

United States , Tampa

Salary:

Not provided

AEVEX Aerospace

Expiration Date

Until further notice

Requirements

Completion of training requirements mandated by customer
Ability to read and interpret schematics, drawings and block diagrams
Extensive experience with stated systems, preferably with AEVEX systems hardware in service with DOD agencies worldwide
Experience in troubleshooting, operation, modification and inspection methods relative to the installed systems
Excellent communication skills, both oral and written
Bachelor's degree in a related field or 2-6 years of related experience
4-10 years of relevant experience required
Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required

Job Responsibility

Performs all matters pertaining to the daily maintenance and inspection
Primary task is that of an avionic system or mechanic system Field Service Representative
Provides CONUS M-Systems Field support for mission systems maintenance
Provides OCONUS deployment support
Advise on logistics and operation of advanced electronic/electro-optic (EO)/radar avionics systems and laser operation
Provide on-site/on-equipment engineering assistance and technical advice including troubleshooting, engineering analysis and interpretation of results to customer personnel
Assist with all aspects of equipment operations including installation, maintenance, operation techniques, adjustment, calibration, trouble shooting, bench check, routine maintenance, inspection and intermediate level repair
Provide advice in the identification of, and instruction on the use of special tools, handling equipment and test equipment associated with avionic systems
Provide advice and assistance on the use of and interpretation of Technical orders, Engineering Change Proposals and other related technical publications
Provide on-going surveillance of shop maintenance and safety practices, provide technical advice and recommend corrective measures necessary to ensure adequate maintenance and safety procedures are followed to minimize future problems

What we offer

401(k)-retirement plan
comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company
professional development funds
Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support

Fulltime

Field Service Representative - Mechanical

We’re ALTEN Technology USA, an engineering company helping clients bring groundb...

Location

United States

Salary:

103000.00 - 165000.00 USD / Year

ALTEN Technology USA

Expiration Date

Until further notice

Requirements

College Degree with 1-10 years of experience
Strong focus on customer relationships
Knowledge of and/or demonstrated ability to learn equipment and process startup related to products and systems including but not limited to Reverse Osmosis, Clarifiers, Thickeners, Pressure Filters, etc.
Demonstrated ability to work independently and remotely with project teams
Possess basic water treatment chemistry knowledge and communicate that information to others
Must know structural, mechanical, hydraulics, electrical, piping, welding specifics and civil notations
Strong oral and written communication skills
Ability to travel extensively (70-80% ~250 days/year) throughout North America
Valid driver's license

Job Responsibility

Commissioning of Water Treatment Plans by ensuring process equipment and control system perform per specifications
Construction liaison between design engineering and construction during the erection of Water Treatment Plants
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
Manage activities of outside vendors and suppliers, assuring services and supplies met project specifications and performance requirements
Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
Develop and execute Commissioning Schedules and Performance Plans
Develop and execute classroom and hands-on training regarding operation and maintenance of process equipment
Participate in Model Reviews, Engineering Design Meetings and Safety in Design reviews in order to ensure accessibility, maintenance, and operation of process equipment
Perform control system factory acceptance tests with Clients and client-designated representatives
Perform after-market services such as site inspection, equipment inspection and operator training

Fulltime

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