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Field Service Key Account Manager

United Kingdom · Job Posted June 10, 2026
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Job Description

You’ll be responsible for driving business across the Northern Region, working with customers who rely on critical fire protection systems to keep their operations running safely and efficiently. This isn’t about making quick sales and moving on. This role is focused on building long term relationships, understanding customer needs, and becoming the trusted point of contact for service, maintenance, repairs, upgrades and support across fire pumps, engines, control panels and associated equipment. No two days are the same. One day, you could be meeting existing customers to discuss contract renewals, future plans and requirements. The next, you might be identifying new business opportunities, opening doors with prospective clients, and turning conversations into long term service agreements.

Job Responsibility

  • Managing and developing existing Fire and Field Service key accounts
  • Identifying and winning new service contracts with end users and mid-tier organisations
  • Building relationships with sprinkler contractors, HVAC companies and other key industry partners
  • Managing contract renewals, PQQs, RFIs and commercial discussions through to contract award
  • Working closely with Service Centres, Coordinators and Engineers to ensure customer requirements are delivered effectively
  • Attending industry events, networking opportunities and relevant fire industry associations
  • Using Salesforce and sales data to identify new opportunities and drive growth
  • Negotiating commercial agreements and presenting technical solutions to customers

Requirements

  • Experience in service sales, account management or business development
  • Knowledge of the UK fire pump, sprinkler or fire protection market
  • Experience working with service contracts, maintenance agreements or aftermarket sales
  • An engineering background with an understanding of pumps, fire systems or associated equipment
  • Strong communication and relationship building skills
  • Confidence negotiating commercial agreements and presenting solutions
  • The ability to manage your own territory and prioritise opportunities

What we offer

  • The opportunity to take ownership of a well-established territory
  • A mix of existing accounts and new business opportunities
  • The chance to work with critical fire protection systems that customers depend on every day
  • A home-based role with autonomy and flexibility
  • Support from experienced engineering, service and sales teams
  • The opportunity to make a real impact on the growth of the service business

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