Field Service Expert II - Marine

• Examine, Inspect, troubleshoot, disassemble, reassemble, overhaul and perform general maintenance on all Voith Marine products, including but not limited to Voith Schneider Propeller, Inline thruster, linear jets
• Perform dock trial and sea trials upon completion of work
• Execute and lead task with great level of Safety standards
• Provide supervisory assistance during commissioning, preventative maintenance, emergency repairs and troubleshooting services for Voith products in shipboard use
• Act as the project manager of the entire job in order to secure the service timeline
• Provide customer support to operators via in person, phone and/or email
• Work as part of product group team to achieve/exceed service objectives
• Provide documented service analysis and reports on both preventative maintenance and failure situations
• Provide service support for direct sales force
• Complete special projects as assigned by the Service Manager
• Some international travel outside of North America
• Promote after-sales business, as upgrades, maintenance programs

• Significant marine mechanical power transmission experience
• Shipboard or Maritime experience
• Ability to assume supervisory role of mechanical projects and direct assistance
• Strong organizational skills to prioritize multiple tasks
• Good written and oral communication skills
• ability to clearly and concisely relay information to customers in writing (Service Reports) and phone conversations
• Ability to build and maintain successful working relationships with customers
• 24/7 days per week availability
• Confident decision maker
• USCG – United States Coast Guard License preferred
• Ability to read and understand technical manuals and drawings
• Two year college/technical school degree
• At least five years of experience working in the Marine Industry
• Instructor/trainer experience
• Fully fluent in English with very good communication skill
• Knowledge of Spanish is an asset
• Good knowledge of MS-Office

Knowledge of Spanish is an asset

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match
• Climate-Neutral Footprint Worldwide
• Tuition reimbursement