Field Service Engineer Job at Profound Medical (Newark)

Field Service Engineer

Profound Medical

Location:
United States , Newark

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Field Service Engineer provides onsite support primarily in the U.S., through maintenance and troubleshooting services. From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform proactive service tasks including, but not limited to, troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up.

Job Responsibility:

Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting
Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement)
Act as the primary link between customer and Profound as needed
Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field
Perform calibration of company products as required
Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products
Investigate methods of increasing efficiency in MR testing and development activities
Regularly participate in MRI phantom testing activities for new product revisions
Support executing and improvement of field service strategy for Profound products
Organize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance
When required, enter parts orders, generate and follow-up parts quotes
Work with IT departments at customer sites for proper equipment networking
Contribute to the establishment of a professional service team at the company
Responsible for creating documentation and electronic reference material to support the field service of products. Specifically, installation and troubleshooting manuals
Participate in product design activities representing design for serviceability and product quality representing both internal customers and end users
Interact with the engineering, quality and operations team to drive the resolution of technical issues
Executes other ad-hoc projects as assigned by manager

Requirements:

Ability to travel on short notice in the US 80% of the time
Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degree
Previous field service experience is desirable
Experience with MRI operations is desirable
Strong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment
Good critical thinking and analytical troubleshooting and problem skills
Demonstrated ability to work as part of a team and independently with strong initiative and accountability
Excellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner
Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
Working knowledge of quality management systems (ISO 9001 or ISO 13485)
Exemplify willingness and flexibility in working differing time shifts to accommodate customer needs
Working knowledge of operating multiple OEM MRI’s is an asset
Preferred locations - North East, with close proximity to an airport
B.S. in Biomedical Engineering, Biotech, Electrical Engineering, or Electronics related fields or equivalent experience

Nice to have:

Previous field service experience
Experience with MRI operations
Working knowledge of operating multiple OEM MRI’s

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Profound Medical - All Job Offers

Job Link Share: