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As our Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should – and be part of the technology innovation that’s moving the world forward. You will be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.
Job Responsibility:
Install equipment at customer’s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Evaluate and diagnose problems and make appropriate repairs, escalating when necessary
Answer customer questions and assist customers in a professional manner
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis
Provide appropriate support and assistance to less experienced ASML personnel as necessary.
Requirements:
Associate's degree in an Engineering field or equivalent combination of education, skills and experience
At least 2 years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is preferred
At least 2 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.