Field Service Engineer

WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM Field Services Engineer will Deliver high-quality on-site field services to SITA customers, mainly at airports or customer premises. He/She will ensure all activities follow SITA standards, aiming for maximum customer satisfaction. Internal title for this role will be "Engineer Field Ops" WHAT YOU WILL DO Provide on-site field support to internal and external customers, ensuring compliance with SLAs and customer contracts. Perform timely maintenance, troubleshooting, and repairs of IT equipment and services. Respond promptly to Service Desk requests and coordinate with resolver groups to resolve issues. Act as the customer’s single point of contact (SPOC) when needed, ensuring clear communication and service updates. Manage the repair and replacement of faulty equipment, including spare parts coordination and inventory tracking. Conduct site surveys and support new installations following best practices and technical guidelines. Perform preventive maintenance and ensure local repairs meet quality standards. Accurately record service data and updates in the SITA Service Hub and maintain daily logs. Escalate unresolved issues appropriately and report on local performance and workshop metrics. Support and coach team members, manage local suppliers, and ensure smooth day-to-day operations.