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The Field Service Engineer has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results.
Job Responsibility:
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
Prepare written technical reports on an independent basis
Maintain and service HMI MBI equipment at customer site in clean room
Install new equipment, perform upgrades on existing equipment and system relocations
Utilize escalation process
Advise customer on actions to correct system malfunctions
Interface daily with external customer
Interface with internal customers
Coach junior engineers in their growth and development
Provide inputs for improvement proposals based on post-mortems
Contribute to work preparation thru creation of technical action plans
Requirements:
Bachelor’s degree in an Engineering field
0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes
Proficiency in MS Office
Excel VBA
Customer-focused mindset from academic or professional settings
Basic programming skills in MATLAB, Python, SQL, or similar
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer
Work according to a strict set of procedures within the provided timelines
Legally authorized to access controlled technology as defined in the United States Export Administration Regulations