Field Service Engineer

• Developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Life Sciences in the assigned area.
• Diagnoses system failures and determines most cost-effective solution.
• Maintains all models specific to a modality in the assigned area
• Total system level trouble-shooting on complex multi-symptom problems
• Daily interface with doctors and technicians on equipment status issues
• Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits
• helps train others where necessary
• identify Sales opportunities and communicate to account team.
• Assists in the growth and direction of business in his/her geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
• Plays a leading role in complex and multi-functional rooms. Shares best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard
• Aware of and comply with the Cytiva Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Insure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed time frame.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

• Qualified to Degree level or equivalent. Major in Mechanical Engineering, Electrical/Electronics, Bio-Chemistry, Genetic Engineering, Department of Biology, or related with technical analytical skills.
• Fresh graduate with good level of English proficiency and prefers comprehensive knowledge of a specific modality or multi-modalities / Network server / programming knowledge & experience is preferred.
• Ability to learn fast and work independently with minimum direction
• High work standards and quality
• Self-motivated to solve problem
• Plans and organizes work effectively
• Excellent communication, listening and interpersonal skills
• Strong Customer skills
• deals tactfully and effectively with differences of opinion
• influences rather than directs.
• Fluent level of English & Korean in written and verbal communications
• Ability to travel abroad upon business needs
• Must have a valid driver's license with an acceptable driving record within territory or locations
• If foreign national, legal work permit is required to pursue employment contract by Korean immigration law
• Ability to lift, move or carry equipment up to 24kg, any other physical requirements
• Candidates who have undergone a pre-placement medical examination and have been confirmed to be suitable for the job performance based on the health examination results

Network server / programming knowledge & experience is preferred.

• Broad array of comprehensive, competitive benefit programs
• health care program
• paid time off