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This position is part of the technical service department located in Shinjuku, Tokyo and will be on site. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
Job Responsibility:
Maintenance/Repair/Troubleshooting/Installation/Validation (GMP: IQOQ) of equipment
Organize strategic sales promotion/proposal activities to major customers such as maintenance/comprehensive contracts, inspection contracts, spare parts (spare parts) sales, etc
Collaboration as a team with domestic & worldwide other branches/departments to manage customer’s outcome by controlling customer situation (revenue forecast/contract ratio/quality issues)
Deliver mid to large scale installation projects as project manager by collaborating with other departments
Preparation for launch of new equipment, obtaining service trainer certification
Customer support by remote, dispatch field engineers to customer site
Requirements:
A major in Biology, Biochemistry, Mechanical Engineering, Electrical Engineering or related
2 - 3 years of experience in field service or related engineering department
Excellent communications, listening and interpersonal skills
Having problem solving mindset and business mind for better productivity, better speed, better results