Field Service Engineer

• Meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory
• Maintain regular communication with customers to ensure resolution and accurate follow-up
• utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
• Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads

• Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field
• Equivalent military training OR Associate's degree with 2+ years work experience
• Ability to travel – list specifics 35% travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record
• Ability to lift, move or carry equipment up to 50lb, any other physical requirements
• Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred

Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment preferred

• bonus/incentive pay
• paid time off
• medical/dental/vision insurance
• 401(k)