Field Service Engineer

• The prompt and satisfactory diagnosis, repair and test of faulty instruments
• Management of effective and reliable maintenance programme for specified customer instruments
• The provision of efficient and timely installation of new instruments, including performance of Installation and Operation Qualification (IQ/OQ) procedures
• Adherence to a quality of service in line with company policies and procedures
• Maintain frequent communication with Service Administrator
• Communication of planned arrival dates and times at customer premises
• Communication with other Werfen employees to advise of or escalate issues
• Management of a preventative maintenance programme
• Differentiation of customer base, weighing urgency and effect of activity required
• Maintain professional conduct
• Completion of accurate and detailed electronic ‘Incident Reports’
• Completion of Preventative Maintenance records
• The maintenance of ‘open calls’ activity within SAP
• To maintain a full set of tools and test equipment and ensure spare part inventory is available
• Identification of part numbers required for repair
• All email and telephone communication must be responded to in a timely manner
• During routine office hours FSE’s must remain available for communication
• Any tracking system in operation must be activated during working hours
• Where covering helpdesk, customer communication should occur within 30 minutes
• When on a customer site, report to the appropriate location
• Review all supplied technical information, updates and best practice guides
• Participation with a weekend ‘on call’ rota for urgent telephone support
• On completion of service activity, perform the relevant final test procedures and present the completed service report
• Maintenance of communication with customers who are experiencing persistent problems
• Completion and return all required reports, paperwork and expenses
• Maintenance all company property entrusted to you
• Occasional Helpdesk cover to support Technical Support Team
• Assist with customer education and appropriate levels of maintenance / repair of instrumentation
• Efficient management of workload
• Travel to both near and distant customer sites, retaining the flexibility in working hours and ability to stay away from home
• Awareness of the Integrated Management System

• Bachelors level degree or equivalent combination of education and experience in Engineering, Technical or a related scientific field, with employment experience post education
• Qualification in an Electrical or Electromechanical or Biomedical Science subject
• Valid UK driving license
• Prior experience with IVD instrumentation advantageous
• Engineering / Scientific technical competence essential
• Ability to work effectively under pressure
• Strong IT skills
• Good communication skills
• Efficient planning and organisation capability
• Interest in problem solving and issue identification
• Positive and Helpful attitude

Prior experience with IVD instrumentation advantageous

• Competitive Salary
• Company Car
• Bonus scheme
• Generous contributory pension scheme
• Private healthcare / cashplan
• Employee assistance programme