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ATS Automation Tooling Systems Inc. Logo ATS Automation Tooling Systems Inc. · IT - Administration

Field Service Engineer

United States, Indianapolis 35.00 - 45.00 USD / Hour · Job Posted February 13, 2026
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Job Description

Are you an engineer who thrives on solving complex technical challenges—where precision, safety, and innovation truly matter? Join Comecer, a global leader in containment and aseptic processing technologies, and play a vital role supporting life‑saving therapies across Radiopharma, Pharma, and Cell & Gene Therapy facilities throughout North America. As a Field Service Engineer, you won’t just fix equipment—you’ll be a trusted technical partner to some of the most advanced scientific organizations in the world.

Job Responsibility

  • Troubleshoot, repair, and maintain Comecer equipment at customer sites across the U.S. and Canada
  • Provide remote Level 1 & 2 technical support via phone and online help desk
  • Perform preventive maintenance, calibrations, leak testing, and filter replacements
  • Execute Site Acceptance Tests (SAT) and participate in IQ/OQ/PQ activities
  • Clearly explain diagnoses and repairs to customers with professionalism and confidence
  • Document service activities using FUSION service management software
  • Support the growth of after‑sales service offerings, including maintenance agreements, upgrades, and spare parts
  • Manage spare parts, consumables, and inventory to ensure customer uptime
  • Assist in negotiating service contracts and maintenance packages
  • Organize and maintain technical documentation, manuals, and spare parts lists
  • Build strong relationships with customers, vendors, and internal teams—representing both Comecer and ATS brands
  • Participate in ongoing technical and product training
  • Collaborate across engineering, sales, and service planning teams
  • Expand your professional network within advanced therapy and pharmaceutical manufacturing

Requirements

  • 5+ years of industrial technical experience (Mechanical/Electrical diploma or equivalent)
  • Strong troubleshooting skills in electrical, mechanical, pneumatic, and hydraulic systems
  • Experience working with automation systems and control interfaces
  • Ability to read and interpret technical drawings and documentation
  • Proven customer‑facing experience in time‑critical, regulated environments
  • A continuous improvement mindset with experience in root cause analysis
  • Excellent communication skills in English (written & verbal)
  • Exceptional time management, attention to detail, and resilience under pressure
  • Proficiency in Microsoft Office applications
  • Eligible to travel domestically and internationally within 30 days of hire
  • Legally authorized to operate a motor vehicle (essential job function)

What we offer

  • Exposure to advanced, highly regulated technologies
  • A collaborative, international engineering environment
  • Opportunities for technical growth and specialization
  • A role where your expertise is trusted, visible, and valued
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