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The Field Service Engineer for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.
Job Responsibility:
Provide on-site and remote technical support for BD Pyxis automated dispensing systems
Diagnose, service, and resolve hardware and software issues
Implement preventive maintenance programs
Perform installations, repairs, calibrations, and provide sales support
Maintain accurate documentation of service activities and inventory
Participate in ongoing training and professional development
Manage company assets (vehicle, tools, inventory) responsibly
Requirements:
24x7 on-call experience in a customer-facing/field service environment
Experience with computer electronics, Windows OS, and networking
CompTIA A+ Certification
Medical device or electromechanical device service/repair experience
Customer Support Certification
Valid driver's license meeting BD's auto safety standards
Nice to have:
Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
Prior customer support center experience or training
Military Bio-Med experience
Automated Teller Machine (ATM) service experience
Ability to work independently with minimal supervision
Strong mechanical, computer, verbal, written, and time management skills