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Alter Domus Logo Alter Domus · IT - Administration

Field Service Engineer

Lithuania, Vilnius Employment contract 1800.00 - 2250.00 EUR / Month · Job Posted May 28, 2026
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Job Description

For our IT Department, we are seeking a Field Service Engineer to provide reliable, professional on-site support for end-user devices and workplace equipment across our supported locations. This role sits at the foundation of our Field Services operation, ensuring devices are prepared, delivered, maintained and managed accurately throughout their lifecycle. You will work closely with end users, follow documented procedures and contribute to the accuracy of our asset and inventory data.

Job Responsibility

  • Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users
  • Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot
  • Provide on-site hardware and software troubleshooting for standard workplace issues
  • Support device swap, repair coordination and reimaging activities
  • Schedule and conduct user handovers professionally
  • Conduct user acceptance testing upon completion of installations or repairs
  • Manage loan devices, maintain stockroom accuracy and report discrepancies
  • Update and maintain asset records and inventory data in the ticketing toolset
  • Support logistics activities including receiving, unpacking, verifying and assembling equipment
  • Prepare devices for reuse or disposal
  • Act as on-site remote hands at assigned locations
  • Availability to support activities outside standard business hours

Requirements

  • Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context
  • Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot
  • Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals
  • Basic awareness of asset management principles, inventory processes and data protection requirements
  • Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent
  • Ability to follow documented procedures accurately and update records consistently
  • Strong communication skills with professional, user-facing manner and a customer-first approach
  • Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively
  • Compliance with safety protocols and quality standards is always expected, as this role acts as the on-site representative of the company's technology and service standards
  • English is required

Nice to have

  • ITIL Foundation, CompTIA A+, Microsoft Fundamentals or equivalent vendor hardware certification
  • Experience supporting Mac OS environments
  • Knowledge of the local language of the assigned site is an advantage

What we offer

  • Support for professional accreditations such as ACCA and study leave
  • Flexible arrangements, generous holidays, plus an additional day off for your birthday
  • Continuous mentoring along your career progression
  • Active sports, events and social committees across our offices
  • 24/7 support available from our Employee Assistance Program
  • The opportunity to invest in our growth and success through our Employee Share Plan
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