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The Field Service Engineer position will report into the Area Service Manager and will be part of the India Field Service Organization. This role will be located in Chandigarh working remotely to cover the West-II region. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
Job Responsibility
Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment’s sold by CYTIVA Life Science
Required to attend and close the service calls as per CYTIVA Service Quality
Willing to stretch during the off hours and Holidays to meet Customer expectations
Encouraged to enforce to the Key Performance Index of Service Operation, encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers
Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and solutions sold
Requirements
Bachelor's Degree/ Diploma in Instrumentation/ Electrical/ Mechanical/ Electronics/ Electrical & Tele-Communications Engineering with minimum 4+ years' experience in equipment and associated devices related to Biopharmaceutical Industry in the production/research department or in Service/Maintenance dept. of the Biopharmaceutical Industry or as a service provider to Biopharmaceutical industry
Ability to install, service and troubleshoot the equipment like Upstream Bio-reactors & Downstream Liquid Chromatography systems
Should have knowledge about validation services as per industry norms
Proficiency in English language
Ability to learn the processes in CYTIVA Life Sciences for reporting, escalations, revenue forecasting, travel
Plan and prioritizes work optimally, high level of work standard and quality