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Field Service Engineer

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BD

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Location:
United States , Field, Oregon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

27.80 - 43.20 USD / Hour
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Job Description:

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Responsibility:

  • Provide remote and on-site technical support for BD Pyxis/Parata automated dispensing systems located within hospitals and other healthcare facilities within the region
  • Respond to, evaluate, and prioritize work orders
  • diagnose, service, and resolve issues regarding proprietary hardware and software system components
  • Implement a preventive maintenance program
  • Provide limited multi-functional support for our Sales and Implementation teams
  • Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
  • Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
  • Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required
  • Continue training and self-development to learn the products and applications of the company
  • Maintain company assets (car, tools, and inventories) securely and in working order
  • Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
  • Able to work independently and in a team environment

Requirements:

  • Associate Degree in Healthcare Technology or other technical field, or 3-5 years of related work experience
  • 3-5 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications
  • Must possess and maintain a valid driver's license and meet BD's auto safety standards
  • Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions
  • Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19
  • Must be available 24x7 on-call experience in a customer-facing/field service environment, required
  • Must be local to Eugene, OR area

Nice to have:

  • Good mechanical, computer, verbal, written, and time management skills
  • Computer electronics, Windows OS, network experience
  • Customer Support Certification
  • Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment
  • Prior military Bio-Med experience
  • Prior Automated Teller Machine (ATM) experience
  • Must be able to work within defined processes and methodologies with minimal degree of supervision
  • Weight lifting requirement: minimum 70 pounds

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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