Field Service Engineer Job at Verisure Services (UK) Limited (Bexleyheath)

New

Field Service Engineer

As our Field Service Engineer, you will be part of a team of engineers who help ...

Location

United States , Lehi

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience
1+ years working experience in a relevant field preferred
Knowledge of semiconductor industry, vacuum system, or plasma is preferred
Work according to a strict set of procedures within the provided timelines
Knowledge of Safety Procedures
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
Can observe and respond to people and situations and interact with others encountered in the course of work
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
Analyze applicability, accuracy and adherence to design specifications
Evaluate and diagnose problems and make appropriate repairs, escalating when necessary
Answer customer questions and assist customers in a professional manner
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports
Prepare written technical reports on an independent basis
Provide appropriate support and assistance to less experienced ASML personnel as necessary

Fulltime

New

Field Service Engineer

Provides onsite field service support through the performance of installations, ...

Location

Taiwan , Taichung

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Associate's Degree with a technical emphasis and a minimum of four (4) year's of field service engineering experience or a Bachelor's Degree in a technical field with two (2) years of field service engineering experience
Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred
Laser and vacuum experience preferred
Has led one installation or significantly contributed to the successful installation of products at multiple sites
Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking
Good written and verbal communications skills
Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.)
Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building
Intermediate level of technical knowledge of electronics

Job Responsibility

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems
Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources
Acts as a customer service advocate, instructing customers in the operation and maintenance of the system
Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites
Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
Assists customers in the receipt, installation, and testing of company equipment
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities
Provides service education to customer's service and operations staff
Ensures that parts are available and as specified for service requirements

Fulltime

New

Field Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes th...

Location

India , Vadodara

Salary:

Not provided

myGwork - LGBTQ+ Business Community

Expiration Date

Until further notice

Requirements

Degree in Diploma or B-Tech/BE - Electrical or Electronics or in similar discipline
Service Engineer Experience is Must
LV/MV Drive knowledge is required
Installation and Commissioning and troubleshooting exp is must
Open to travel to Pan India

Job Responsibility

Contributing to customer satisfaction by executing service work according to customer order and expectation
Clear understanding of sense of urgency and care in the direct area of responsibility
Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools
Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future
Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality

Fulltime

Field Service Engineer

Location

Philippines , City of Taguig

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Basic working knowledge of Windows 11 and Microsoft 365 in an end-user support context
Familiarity with device provisioning concepts, preferably using Microsoft Intune or Autopilot
Basic understanding of hardware troubleshooting for laptops, desktops and common peripherals
Basic awareness of asset management principles, inventory processes and data protection requirements
Experience using a ticketing tool such as ServiceNow, Remedy, Jira Service Management or equivalent
Ability to follow documented procedures accurately and update records consistently
Strong communication skills with professional, user-facing manner and a customer-first approach
Organised and reliable, with the ability to manage concurrent tasks and prioritise workload effectively
Compliance with safety protocols and quality standards is always expected

Job Responsibility

Prepare, configure and deliver laptops, peripherals and standard workplace equipment to end users as part of joiner, mover and leaver processes
Perform device imaging, provisioning and deployment using tools such as Microsoft Intune or Autopilot, following agreed procedures and standard configurations
Provide on-site hardware and software troubleshooting for standard workplace issues, including laptops, docking stations, monitors, keyboards, mice, headsets, printers and meeting room equipment
Support device swap, repair coordination and reimaging activities, ensuring continuity of service for end users with minimal disruption
Schedule and conduct user handovers professionally, providing basic orientation on new equipment and escalating non-standard or complex issues when required
Conduct user acceptance testing upon completion of installations or repairs, obtaining sign-off in accordance with agreed procedures
Manage loan devices, maintain stockroom accuracy and report discrepancies to the relevant team in a timely manner
Update and maintain asset records and inventory data in the ticketing toolset, ensuring accuracy at every stage of the device lifecycle
Support logistics activities including receiving, unpacking, verifying and assembling equipment, as well as coordinating returns and faulty device dispatch for warranty or depot repair
Prepare devices for reuse or disposal, including supporting data wiping procedures and coordinating device packaging and shipment in line with agreed processes

What we offer

Industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

New

Field Service Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience preferred
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules.

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

New

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Andover

Salary:

69000.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DMPS), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM Northeast Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

GM Field Service Engineers (FSEs) provide on-site professional automotive, busin...

Location

United States , Las Vegas

Salary:

69900.00 - 107300.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

100% USA Geographic mobility is a requirement for this and all future moves in the field
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month)
Possession of a valid driver's license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired

Job Responsibility

Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center
Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations
Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back
Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle
Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area
Review dealer comeback process on every dealer contact to determine it meets GM’s requirements
Help implement a comeback process for each dealer that does not have a robust process in place
Work with the GM West Regional team when help is needed to persuade dealers to implement changes
Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel
Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Field Service Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience prefered
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules.

Job Responsibility

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
Use tools, replace parts, improve settings, to execute repairs and standard service actions independently
Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
Signal gaps and improvement opportunities and reports it to the relevant stakeholders
Maintain and broaden own knowledge, shares best known methods within the work group
Provide appropriate support and assistance to less experienced engineers on first tasks.

Fulltime

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Field Service Engineer

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